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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407137
Report Date: 04/09/2025
Date Signed: 04/09/2025 04:43:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250311145910
FACILITY NAME:GARCIA, VERONICAFACILITY NUMBER:
073407137
ADMINISTRATOR:GARCIA, VERONICAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 234-4592
CITY:RICHMONDSTATE: CAZIP CODE:
94804
CAPACITY:14CENSUS: DATE:
04/09/2025
UNANNOUNCEDTIME BEGAN:
04:05 PM
MET WITH:Veronica GarciaTIME COMPLETED:
04:49 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating over capacity
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/9/25 at 4:05pm, Licensing Program Analysts (LPAs) Catherine Fernandes and Indira Loza arrived unannounced to deliver the findings to the above allegation and met with Licensee Veronica Garcia. Present in care are two infants, two preschoolers and three school age children. During the investigation LPAs reviewed documents, conducted interviews, did a walk through of the home and observed the children in care.
On 3/14/25, 4/4/25 and during today's inspection the home was observed to be in ratio, however attendance sheets that were reviewed by LPAs conflicts with what is actually happening in the home. Licensee has also confirmed she never had no more than 14 children at a given time, therefore the allegation is UNSUBSTANTIATED, although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted with Licensee Veronica Garcia
Report, and Notice of site visit provided
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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