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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407423
Report Date: 12/11/2023
Date Signed: 12/11/2023 04:35:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2023 and conducted by Evaluator Loretta Dyson
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20230929135427
FACILITY NAME:BABY YALE ACADEMYFACILITY NUMBER:
073407423
ADMINISTRATOR:MUAZZAMA(AFRIN) QURASHYFACILITY TYPE:
850
ADDRESS:5521 LONE TREE WAY STE100TELEPHONE:
(925) 308-7693
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:74CENSUS: 9DATE:
12/11/2023
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Lita ReevesTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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9
Personal Rights- Staff bit day care child
INVESTIGATION FINDINGS:
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5
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7
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10
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13
On 12/11/23 at 1:15pm, Licensing Program Manager (LPM) Loretta Dyson arrived in the center to conduct a complaint investigation regarding the above allegation. LPM met with the owner, Lita Reeves, who arrived at the center shortly after LPM's arrival. There were 9 children and 5 additional staff also present.

During the course of the investigation, interviews were conducted, documents were reviewed and observations were made. Information received regarding the allegation indicated that a staff member was known to have bitten a child on the finger. Additional interviews were conducted and a majority of the individuals interviewed expressed surprise at the allegation. Interviewees expressed that things are good at the center and no teachers at this center would bite a child. Although the allegation of staff bit day care child may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur at the facility. Therefore, the allegation is determined to be unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Diane Perez
LICENSING EVALUATOR NAME: Loretta Dyson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2023 and conducted by Evaluator Loretta Dyson
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20230929135427

FACILITY NAME:BABY YALE ACADEMYFACILITY NUMBER:
073407423
ADMINISTRATOR:MUAZZAMA(AFRIN) QURASHYFACILITY TYPE:
850
ADDRESS:5521 LONE TREE WAY STE100TELEPHONE:
(925) 308-7693
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:74CENSUS: 9DATE:
12/11/2023
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Lita ReevesTIME COMPLETED:
04:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect/Lack of Supervision- Day care child sustained multiple injuries due to staff neglect
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/11/23 at 1:15pm, Licensing Program Manager (LPM) Loretta Dyson arrived in the center to conduct a complaint investigation regarding the above allegation. LPM met with the owner, Lita Reeves, who arrived at the center shortly after LPM's arrival. There were 9 children and 5 additional staff also present.

During the course of the investigation, interviews were conducted, documents were reviewed and observations were made. Information received regarding the allegation indicated that a child sustained multiple injuries, reportedly due to neglect. Information obtained during an interview revealed that there was some concern regarding staff not being able to confirm how a child was injured at the center, or staff not being fully attentive to children. Information obtained from several other interviews indicated that staff are always attentive to children and are caring. Several interviewees expressed no concerns regarding the care of children or supervision at the center.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Diane Perez
LICENSING EVALUATOR NAME: Loretta Dyson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20230929135427
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BABY YALE ACADEMY
FACILITY NUMBER: 073407423
VISIT DATE: 12/11/2023
NARRATIVE
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Although the allegation of day care child sustained multiple injuries due to staff neglect may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur at the facility. Therefore, the allegation is determined to be unsubstantiated.

There are no deficiencies cited today. An exit interview was conducted with the owner, Lita Reeves. A Notice of Site Visit was provided and the owner was reminded to have it posted for 30 days. Appeal rights were provided.
SUPERVISORS NAME: Diane Perez
LICENSING EVALUATOR NAME: Loretta Dyson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 02-CC-20230929135427
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BABY YALE ACADEMY
FACILITY NUMBER: 073407423
VISIT DATE: 12/11/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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18
19
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21
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26
27
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30
31
32
There are no deficiencies cited today. An exit interview was conducted with the owner, Lita Reeves. A Notice of Site Visit was provided and the owner was reminded to have it posted for 30 days. Appeal rights were provided.
SUPERVISORS NAME: Diane Perez
LICENSING EVALUATOR NAME: Loretta Dyson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4