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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407474
Report Date: 10/18/2024
Date Signed: 10/18/2024 03:45:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Christina Watts
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240919130708
FACILITY NAME:JOYFUL KIDS ACADEMY LLC DBA PARKSIDE JOYFUL KIDSFACILITY NUMBER:
073407474
ADMINISTRATOR:GARRITY, KARENFACILITY TYPE:
850
ADDRESS:2898 CONCORD BLVD.TELEPHONE:
(925) 687-2058
CITY:CONCORDSTATE: CAZIP CODE:
94519
CAPACITY:73CENSUS: 49DATE:
10/18/2024
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Karen GarrityTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff did not safeguard daycare child's personal property.
INVESTIGATION FINDINGS:
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On 10/18/2024 at 9:35 AM, Licensing Program Analyst (LPA) Christina Watts conducted an Unannounced Subsequent Complaint Investigation at Joyful Kids Academy LLC. LPA met with Director, Karen Garrity and explained purpose of investigation. During today's inspection, there were 49 preschool children in care with 8 staff in 4 classroooms. Director stated there were 60 preschool children enrolled. Complainant alleges that Staff did not safeguard daycare child's personal property. During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews. It was determined facility failed to meet the child's need by having C1's glasses in an area accessible to children and subsequently, C2 broke C1's glasses. C1's has medical condition that requires them to wear glasses for daily life activities. Interviews also determined that while staff was in the room when C1's glasses were broken, staff did not witness the incident occur. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page. Exit interview was conducted with Director, Karen Garrity. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Christina Watts
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240919130708

FACILITY NAME:JOYFUL KIDS ACADEMY LLC DBA PARKSIDE JOYFUL KIDSFACILITY NUMBER:
073407474
ADMINISTRATOR:GARRITY, KARENFACILITY TYPE:
850
ADDRESS:2898 CONCORD BLVD.TELEPHONE:
(925) 687-2058
CITY:CONCORDSTATE: CAZIP CODE:
94519
CAPACITY:60CENSUS: 49DATE:
10/18/2024
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Karen GarrityTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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9
Child was disenrolled from facility in discrimination
INVESTIGATION FINDINGS:
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On 10/18/2024 at 9:35 AM, Licensing Program Analyst (LPA) Christina Watts conducted an Unannounced Subsequent Complaint Investigation at Joyful Kids Academy LLC. LPA met with Director, Karen Garrity and explained purpose of investigation. During today's inspection, there were 49 preschool children in care with 8 staff in 4 classroooms. Director stated there were 60 preschool children enrolled. Complainant alleges that Child was disenrolled from facility in discrimination. During the course of the investigation, LPA completed a physical plant inspection, reviewed facility records and conducted interviews. LPA cannot determine at this time if facility discriminated against C1. Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director, Karen Garrity. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20240919130708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: JOYFUL KIDS ACADEMY LLC DBA PARKSIDE JOYFUL KIDS
FACILITY NUMBER: 073407474
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/18/2024
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time....Supervision shall include visual observation.
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Facility has submitted a safety protocol form to ensure C1's glasses are placed in an area inaccessible to children in care. Director stated the protocol has been in effect since 09/17/2024.LPA has cleared this ciation as of 10/18/2024
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This requirement has not been met as evidenced by: Based on interviews, the licensee did not comply with the section cited above when C1's glasses were broken by C2 and staff did not witness incident which poses an potential risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3