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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408232
Report Date: 07/26/2023
Date Signed: 07/26/2023 03:43:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2023 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20230601145913
FACILITY NAME:A NEW WORLD OF MONTESSORIFACILITY NUMBER:
073408232
ADMINISTRATOR:HUMAIRA AHMEDFACILITY TYPE:
850
ADDRESS:101 SONORA AVENUETELEPHONE:
(925) 751-9458
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:30CENSUS: 21DATE:
07/26/2023
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Humaira (Mona) AhmedTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility staff was out of ratio.
INVESTIGATION FINDINGS:
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LPA's Cherie Acosta and Diana Campos met with center Director Humaira (Mona) Ahmed for a complaint investigation regarding the above allegation. Present for the investigation were 3 staff, and 21 preschoolers. During the investigation, interviews were conducted and records reviewed. During today's inspection LPA's observed Director leave one teacher alone with 14 children while answering the door.
Based on the LPA's observations, interviews which were conducted and record review, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

Exit interview conducted and the report reviewed with Center Director Mona Ahmed.
A Notice of Site Visit was provided and must remain posted for 30 days.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2023 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20230601145913

FACILITY NAME:A NEW WORLD OF MONTESSORIFACILITY NUMBER:
073408232
ADMINISTRATOR:HUMAIRA AHMEDFACILITY TYPE:
850
ADDRESS:101 SONORA AVENUETELEPHONE:
(925) 751-9458
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:30CENSUS: 21DATE:
07/26/2023
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Humaira (Mona) AhmedTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility staff did not adequately supervise day care children.
INVESTIGATION FINDINGS:
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LPA's Cherie Acosta and Diana Campos arrived at facility for a complaint investigation regarding the above allegation. Present for the investigation were 3 staff and 21 preschoolers in care. During the course of the investigation, interviews were conducted. Although LPAs did not observe children not being adequately supervised today, another party reported children were observed being left unsupervised while the staff moved from room to room to receive other children in the morning. Based on the investigative findings, there was no evidence to prove whether or not the allegation did or did not occur. Therefore, the allegation is unsubstantiated.

A site vist notice was posted by Licensee.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2023 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20230601145913

FACILITY NAME:A NEW WORLD OF MONTESSORIFACILITY NUMBER:
073408232
ADMINISTRATOR:HUMAIRA AHMEDFACILITY TYPE:
850
ADDRESS:101 SONORA AVENUETELEPHONE:
(925) 751-9458
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:30CENSUS: 20DATE:
07/26/2023
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Humaira (Mona) AhmedTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Facility staff locked day care child in a high chair as a form of punishment.
INVESTIGATION FINDINGS:
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LPA's Cherie Acosta and Diana Campos arrived at the facility and met with Center Director Humaira (Mona) Ahmed for a complaint investigation regarding the above allegation. Present today were 3 staff and 21 preschoolers in care. During the investigation, interviews were conducted. Interviews revealed that children have been put in highchairs as a form of discipline.
Based on the interviews which were conducted the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.

Exit interview conducted and report reviewed with Director Humaira (Mona) Ahmed.

A Notice of Site Visit was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 02-CC-20230601145913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: A NEW WORLD OF MONTESSORI
FACILITY NUMBER: 073408232
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/27/2023
Section Cited
CCR
101223(a)(1)(3)(7)
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Personal Rights:The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...(7)Not to be placed in any restraining device...

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Director shall submit a summary of her understanding of children's personal rights as well as proof of conducting staff training on children's personal rights.
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this requirement was not met as evidenced by:
Interviews conducted revealed children are being placed in highchair as a form of discipline.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 02-CC-20230601145913
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: A NEW WORLD OF MONTESSORI
FACILITY NUMBER: 073408232
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/25/2023
Section Cited
CCR
101216.3(a)
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101216.3 Teacher Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance [...]. This requirement is not met as evidenced by:
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Director shall submit a plan of action to ensure she remains in ratio at all times. Director shall submit the plan to CCL by the POC date.
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LPA's observed Director leave one teacher supervising 14 children while walking away to receive children at the door. This poses a potential risk to health and safety of children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 7