073408260-2-26-2025-02-CC-MMAR-DFQVBW-20250414161814

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073408260
Report Date: 02/25/2025
Date Signed: 02/26/2025 09:49:56 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2024 and conducted by Evaluator Tasha Hackett-Alexander

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20241223083014

FACILITY NAME:	CREATIVE MONTESSORI PRESCHOOL		FACILITY NUMBER:	073408260
ADMINISTRATOR:	AKTER, SILVIA		FACILITY TYPE:	850
ADDRESS:	1350 MORAGA WAY		TELEPHONE:	(925) 377-8314
CITY:	MORAGA	STATE: CA	ZIP CODE:	94556
CAPACITY:	23	CENSUS: 5	DATE:	02/25/2025
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	SILVIA AKTER		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

LACK OF SUPERVISION-Lack of supervision by facility staff resulted in one child being repeatedly hurt by another child while in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 2/25/25 Licensing Program Analyst (LPA) Tasha Alexander met with center director Silvia Akter for a follow up visit regarding the above complaint allegation.

Today upon arrival there are 5 children in the preschool classroom along with with the center director. During this analyst's last visit, an interview was conducted with staff, and a copy of the facility's discipline policy was requested and received. Today children interviews were conducted and staff interviews continued.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1 are being cited on the attached LIC. 9099D.

An exit interview was conducted with center director Silvia Akter
A notice of Site visit was given and must be posted for 30 days. Failure to do so will result in a $100 Civil Penalty.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 02-CC-20241223083014

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: CREATIVE MONTESSORI PRESCHOOL	FACILITY NUMBER: 073408260
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/25/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/11/2025 Section Cited CCR 101229(a)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. THIS REQUIREMENT WAS NOT MET AS EVIDENCED BY INTERVIEWS WHICH REVEALED, DURING A CHRISTMAS PARTY STAFF FAILED TO INTERVENE WHILE ONE CHILD HIT ANOTHER.	1 2 3 4 5 6 7	Licensee will provide care and supervision as necessary to meet the children's needs, even during the facility's sponsored events. Licensee will conduct staff training on care and supervision of children and submit a written summary of the training and a sign in sheet of all attendees to community care licensing by 3/11/25.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2024 and conducted by Evaluator Tasha Hackett-Alexander

COMPLAINT CONTROL NUMBER: 02-CC-20241223083014

FACILITY NAME:	CREATIVE MONTESSORI PRESCHOOL		FACILITY NUMBER:	073408260
ADMINISTRATOR:	AKTER, SILVIA		FACILITY TYPE:	850
ADDRESS:	1350 MORAGA WAY		TELEPHONE:	(925) 377-8314
CITY:	MORAGA	STATE: CA	ZIP CODE:	94556
CAPACITY:	23	CENSUS: 5	DATE:	02/25/2025
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	SILVIA AKTER		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

PERSONAL RIGHTS-Child was injured by staff member while being disciplined.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 2/25/25 Licensing Program Analyst (LPA) Tasha Alexander met with center director Silvia Akter for a follow up visit regarding the above complaint allegation.

Today upon arrival there are 5 children in the preschool classroom along with with the center director. During this analyst's last visit, an interview was conducted with staff, and a copy of the facility's discipline policy was requested and received. Today children interviews were conducted and staff interviews continued.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with center director Silvia Akter

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2024 and conducted by Evaluator Tasha Hackett-Alexander

COMPLAINT CONTROL NUMBER: 02-CC-20241223083014

FACILITY NAME:	CREATIVE MONTESSORI PRESCHOOL		FACILITY NUMBER:	073408260
ADMINISTRATOR:	AKTER, SILVIA		FACILITY TYPE:	850
ADDRESS:	1350 MORAGA WAY		TELEPHONE:	(925) 377-8314
CITY:	MORAGA	STATE: CA	ZIP CODE:	94556
CAPACITY:	23	CENSUS: 5	DATE:	02/25/2025
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	SILVIA AKTER		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

PERSONAL RIGHTS- Staff uses tape to cover children mouth's as a form of discipline.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 2/25/25 Licensing Program Analyst (LPA) Tasha Alexander met with center director Silvia Akter for a follow up visit regarding the above complaint allegation.

Today upon arrival there are 5 children in the preschool classroom along with with the center director. During this analyst's last visit, an interview was conducted with staff, and a copy of the facility's discipline policy was requested and received. Today children interviews were conducted and staff interviews continued.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with center director Silvia Akter.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 4