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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408263
Report Date: 04/20/2026
Date Signed: 04/20/2026 10:47:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Mone Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260318110537

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
073408263
ADMINISTRATOR:NICOLE NEELYFACILITY TYPE:
850
ADDRESS:4831 LONE TREE WAYTELEPHONE:
(925) 281-7640
CITY:ANTIOCHSTATE: CAZIP CODE:
94531
CAPACITY:130CENSUS: 63DATE:
04/20/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Nicole NeelyTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff did not ensure day care child was given the food brought from home.
INVESTIGATION FINDINGS:
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On 04/20/2026 at 10:30 AM Licensing Program Analysts (LPAs) Mone Flores and Kareeca “Reeca” Sykes conducted an Unannounced Complaint Investigation at the Learning Experience. LPAs met with the Director, Nicole Neeley, and explained the purpose of today’s inspection. During the visit, LPAs observed 63 preschool children in care with 8 staff in 6 classrooms. The Director stated there are 96 children enrolled. Complainant alleges that “Staff did not ensure day care child was given the food brought from home.”

During the course of the investigation, LPAs obtained relevant documents, toured the facility and conducted interviews. LPAs conducted conflicting interviews which provided different information. Although the complainant stated they left their child a snack to be provided by the staff, the staff did not receive a snack for the child since outside snack is not allowed into the facility due to allergens and sensitivities. Based on the evidence obtained and interviews conducted throughout the investigation, there is not a preponderance of evidence to prove the alleged violation did or did not occur therefore the above allegation(s) is found to be UNSUBSTANTIATED. -Continued on LIC 9099C-
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 02-CC-20260318110537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 073408263
VISIT DATE: 04/20/2026
NARRATIVE
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No Deficiency has been cited for this allegation.
Exit interview was conducted with the Director, Nicole Neeley and Appeal rights were provided to the Director.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026
LIC9099 (FAS) - (06/04)
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