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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408263
Report Date: 04/20/2026
Date Signed: 04/20/2026 10:47:03 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Mone Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260318110537

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
073408263
ADMINISTRATOR:NICOLE NEELYFACILITY TYPE:
850
ADDRESS:4831 LONE TREE WAYTELEPHONE:
(925) 281-7640
CITY:ANTIOCHSTATE: CAZIP CODE:
94531
CAPACITY:130CENSUS: 63DATE:
04/20/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Nicole NeelyTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff are not meeting day care child's needs.
INVESTIGATION FINDINGS:
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On 04/20/2026 at 11:00 AM Licensing Program Analysts (LPAs) Mone Flores and Kareeca “Reeca” Sykes conducted an Unannounced Complaint Investigation at The Learning Experience. LPAs met with the Director, Nicole Neeley, and explained the purpose of today’s inspection. During the visit, LPAs observed 63 preschool children in care with 8 staff in 6 classrooms. The Director stated there are 96 children enrolled. Complainant alleges that staff are not meeting day care child's needs.

During the course of the investigation, LPAs reviewed records, toured the facility and conducted interviews. LPAs confirmed through interviews that a staff member did not meet C1’s needs by not comforting them when they woke up crying visibly upset during nap time. Based on the evidence obtained and interviews conducted throughout the investigation, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Divison 12 Chapter 1), are being cited on the attached LIC 9099D.
-Continued on LIC 9099C-
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 02-CC-20260318110537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 073408263
VISIT DATE: 04/20/2026
NARRATIVE
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A Type B Deficiency was cited.

Exit interview was conducted with the Director, Nicole Neeley and Appeal rights were provided to the Director.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7
Control Number 02-CC-20260318110537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 073408263
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations... meet his/her needs.

This requirement is not met as evidenced by:
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By close of business 04/24/2026, the Director will submit a written statement understanding importance of upholding children in care's personal rights within the center.
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Based on interview, S1 did not provide the comfort to C1 when visibly upset which poses a potential Health, safety and personal rights risk to persons in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7