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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408782
Report Date: 09/03/2024
Date Signed: 09/03/2024 09:58:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2024 and conducted by Evaluator Ashley Curry
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240726163140
FACILITY NAME:SERVICE, MICHELLEFACILITY NUMBER:
073408782
ADMINISTRATOR:SERVICE, MICHELLEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 360-0274
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:14CENSUS: 11DATE:
09/03/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Michelle Service TIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Day care child sustained an injury in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/03/2024 at 9:00AM Licensing Program Analysts (LPAs), A. Curry and M. Caro conducted an unannounced subsequent complaint visit. LPA met with the Licensee, Michelle Service, to explain the purpose of today's visit. LPA previously toured the facility, reviewed facility records, and conducted interviews. Based on the interviews it could not be determined a child sustained an injury while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. This allegation is Unsubstantiated.

Notice of site was given and must remain posted for 30 days.

Exit interview conducted, appeal rights were given, and report was reviewed with the Licensee, Michelle Service.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Curry
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2024 and conducted by Evaluator Ashley Curry
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240726163140

FACILITY NAME:SERVICE, MICHELLEFACILITY NUMBER:
073408782
ADMINISTRATOR:SERVICE, MICHELLEFACILITY TYPE:
810
ADDRESS:1925 PLEASANT HILL ROADTELEPHONE:
(925) 360-0274
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:14CENSUS: 11DATE:
09/03/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Michelle Service TIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee yelled at a parent in the presence of day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/03/2024 at 9:00AM Licensing Program Analysts (LPAs), A. Curry and M. Caro conducted an unannounced subsequent complaint visit. LPA met with the Licensee, Michelle Service, to explain the purpose of today's visit. LPA previously toured the facility, reviewed facility records, and conducted interviews with child who was present at the time of the incident. Interviews revealed licensee did not yell at a parent. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. This allegation is Unsubstantiated.

Notice of site was given and must remain posted for 30 days.

Exit interview conducted, appeal rights were given, and report was reviewed with the Licensee, Michelle Service.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Curry
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2024 and conducted by Evaluator Ashley Curry
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240726163140

FACILITY NAME:SERVICE, MICHELLEFACILITY NUMBER:
073408782
ADMINISTRATOR:SERVICE, MICHELLEFACILITY TYPE:
810
ADDRESS:1925 PLEASANT HILL ROADTELEPHONE:
(925) 360-0274
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:14CENSUS: 11DATE:
09/03/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Michelle Service TIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not meeting day care child's diapering needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/03/2024 at 9:00AM Licensing Program Analysts (LPAs), A. Curry and M. Caro conducted an unannounced subsequent complaint visit. LPA met with the Licensee, Michelle Service, to explain the purpose of today's visit. LPA previously toured the facility, reviewed facility records, and conducted interviews. All parent Interviews revealed licensee met their child's diapering needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. This allegation is Unsubstantiated.

Notice of site was given and must remain posted for 30 days.

Exit interview conducted, appeal rights were given, and report was reviewed with the Licensee, Michelle Service.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Curry
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2024 and conducted by Evaluator Ashley Curry
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240726163140

FACILITY NAME:SERVICE, MICHELLEFACILITY NUMBER:
073408782
ADMINISTRATOR:SERVICE, MICHELLEFACILITY TYPE:
810
ADDRESS:1925 PLEASANT HILL ROADTELEPHONE:
(925) 360-0274
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:14CENSUS: 11DATE:
09/03/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Michelle Service TIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not allowing parents to visit the facility
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/03/2024 at 9:00AM Licensing Program Analysts (LPAs), A. Curry and M. Caro conducted an unannounced subsequent complaint visit. LPA met with the Licensee, Michelle Service, to explain the purpose of today's visit. LPA previously toured the facility, reviewed facility records, and conducted interviews. Interviews revealed that parents were not denied access to enter the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. This allegation is Unsubstantiated.

Notice of site was given and must remain posted for 30 days.

Exit interview conducted, appeal rights were given, and report was reviewed with the Licensee, Michelle Service.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Curry
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4