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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408880
Report Date: 09/01/2023
Date Signed: 09/01/2023 02:58:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2023 and conducted by Evaluator Tasha Hackett-Alexander
COMPLAINT CONTROL NUMBER: 02-CC-20230602093306
FACILITY NAME:GARDEN COMMUNITY PRESCHOOL, THEFACILITY NUMBER:
073408880
ADMINISTRATOR:CADY, MELISSAFACILITY TYPE:
850
ADDRESS:1015 OAK GROVE ROADTELEPHONE:
(925) 671-2979
CITY:CONCORDSTATE: CAZIP CODE:
94518
CAPACITY:39CENSUS: DATE:
09/01/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:MELISSA CADY & HAILEY DOUGHERTYTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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LICENSE-Licensee does not allow parents to enter and inspect the day care
INVESTIGATION FINDINGS:
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Licensing Program Analyst Tasha Alexander met today with Center owner Melissa Cady and Center Director Hailey Daughrity to deliver the findings to the above complaint.

Upon arrival there are 29 preschool age children present along with 4 staff. On this analyst's last visit an interview was conducted with the center director and documents were received. Today interviews were conducted with additional staff and a tour of the facility was conducted. Further investigation revealed during the COVID pandemic,the facility did not let parents into the building in order to keep the risk of COVID down. The facility has since lifted this policy and are now alowing parents into the building.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC. 9099D.

An Exit interview was conducted
A notice of site visit was posted
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20230602093306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: GARDEN COMMUNITY PRESCHOOL, THE
FACILITY NUMBER: 073408880
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/01/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2023
Section Cited
CCR
101218.1(b)(1)
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101218.1 Admission Procedures and Parental and Authorized Representative's Rights
(b) At the time of acceptance of each child in care, the licensee shall inform each child's parent or authorized representative of his/her rights that include, but are not limited to, the following:
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THE FACILITY HAS SINCE LIFTED THIS RESTRICTION AND NOW KNOWS THAT THEY ARE NOT ALLOWED TO DENY A PARENT ENTRY INTO THE BUILDING. NEW CODE PADS HAVE BEEN INSTALLED AT THE ENTRANCE AND SIDE GATE FOR PARENTS TO ENTER THE FACILITY WITH THEIR OWN CODE. CLEARED BY VISIT
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(1) To enter and inspect the child care center in accordance with Health and Safety Code Section 1596.857.: REQUIREMENT WAS NOT MET AS EVIDENCED BY INTERVIEWS WHICH REVEALED DURING THE COVID PANDEMIC PARENTS WERE NOT ALLOWED INTO THE BUILDING FOR HEALTH REASONS.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2023
LIC9099 (FAS) - (06/04)
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