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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408919
Report Date: 02/12/2026
Date Signed: 02/12/2026 11:54:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2025 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251210153527
FACILITY NAME:KID TIME, INC.FACILITY NUMBER:
073408919
ADMINISTRATOR:CASWELL, ANGELAFACILITY TYPE:
850
ADDRESS:2551 PLEASANT HILL ROADTELEPHONE:
(925) 930-6550
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:29CENSUS: 13DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Angela CaswellTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Indoor furniture presents a safety hazard
Staff did not ensure children were supervised at all times
INVESTIGATION FINDINGS:
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On 2/12/2026, Licensing Program Analysts (LPAs) Dana Santiago and Ashley Hollinger arrived to deliver the findings to the above allegation and met with facility director, Angela Caswell. Present in care were 10 preschoolers, 6 toddlers, and 5 additional staff members. During the investigation LPA Santiago conducted interviews with parents and staff, observed the classrooms and staff interactions, reviewed center documentation regarding the allegations and did a walk-through of the center.
It was alleged that the indoor furniture presents a safety hazard. It was observed during multiple visits made by the LPA that the indoor furniture is sturdy and safe. LPA observed rolling carts in the classroom that are used for art supplies and storage of the sleeping cots. During one subsequent visit by the LPA, LPA observed the carts to be unlocked with no brakes against the wall. On another visit LPA observed the rolling carts to be locked and placed next to room divider. It was determined that no injury reports were made in regard to indoor furniture. The Community Care Licensing Department has investigated the complaint allegation, and we have found that the complaint is UNSUBSTANTIATED, which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. The facility was advised to keep rolling carts locked and braked while children are in the facility. Findings were delivered. Continue on 9099c
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20251210153527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KID TIME, INC.
FACILITY NUMBER: 073408919
VISIT DATE: 02/12/2026
NARRATIVE
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It was alleged that the staff did not ensure children were supervised at all times. It was observed during multiple visits made by the LPA that the staff were attentive to the children and stayed in ratio during indoor and outdoor activities. Through interviews with staff, it was determined that staff are never tending to children alone unless one teacher is doing bathroom breaks while the other is supervising the children. Staff stand at the doorway of the bathroom while children are within reach. One parent interview disclosed that there was an incident when staff were unaware of an injury to a child. The Community Care Licensing Department has investigated the complaint allegation, and we have found that the complaint is UNSUBSTANTIATED, which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Finding was delivered.

Exit interview conducted
Report and Appeals right provided
Notice of site needs to be posted for 30 days
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2