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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408919
Report Date: 03/25/2026
Date Signed: 03/25/2026 11:48:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260206145451
FACILITY NAME:KID TIME, INC.FACILITY NUMBER:
073408919
ADMINISTRATOR:CASWELL, ANGELAFACILITY TYPE:
850
ADDRESS:2551 PLEASANT HILL ROADTELEPHONE:
(925) 930-6550
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:29CENSUS: 10DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Angela CaswellTIME COMPLETED:
11:56 AM
ALLEGATION(S):
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License- Commingling
INVESTIGATION FINDINGS:
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On 3/25/26 Licensing Program Analysts (LPAs) Dana Santiago and Ashley Hollinger conducted an Unannounced Subsequent Complaint Investigation at Kid Time INC (preschool component). LPAs met with Authorized Facility Representative Angela Caswell and explained purpose of the investigation. During today's inspection there were 6 preschoolers and 4 toddlers with 4 staff. It was alleged that the facility is commingling among the preschool and toddler classes. During the investigation, LPAs inspected the facility, obtained relevant documents, and conducted interviews. Through observation and information gathered, it was determined that the preschool aged children and toddler aged children have been commingling at various times of the day, at the end of the day in the play yard, or when children attendance is low the classes are combined. Based on the interviews and all information obtained throughout the investigation, the preponderance of evidence standard has been met which poses a potential risk to health and safety of children in care.

Continue on 9099c, Page 2---------
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 02-CC-20260206145451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KID TIME, INC.
FACILITY NUMBER: 073408919
VISIT DATE: 03/25/2026
NARRATIVE
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Page 2---------

Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

Exit interview was conducted with Authorized Facility Representative Angela Caswell. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260206145451

FACILITY NAME:KID TIME, INC.FACILITY NUMBER:
073408919
ADMINISTRATOR:CASWELL, ANGELAFACILITY TYPE:
850
ADDRESS:2551 PLEASANT HILL ROADTELEPHONE:
(925) 930-6550
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:29CENSUS: DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Angela CaswellTIME COMPLETED:
11:56 AM
ALLEGATION(S):
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Personal rights- Child crying for two minutes by himself

INVESTIGATION FINDINGS:
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On 03/25/26, Licensing Program Analysts (LPAs) Dana Santiago and Ashley Hollinger conducted an Unannounced Subsequent Complaint Investigation at Kid Time Inc (preschool component). LPAs met with Facility Representative Angela Caswell and explained the purpose of the investigation. During today’s inspection LPAs observed 6 preschoolers and 4 toddlers with 4 staff. The finding for the above allegation was delivered during the inspection to which the complainant alleges that (a) child crying for two minutes by himself. During the investigation, LPAs inspected the facility, conducted interviews and classroom observations, and reviewed records. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Exit interview was conducted with Authorized Facility Representative Angela Caswell. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Dana Santiago
COMPLAINT CONTROL NUMBER: 02-CC-20260206145451

FACILITY NAME:KID TIME, INC.FACILITY NUMBER:
073408919
ADMINISTRATOR:CASWELL, ANGELAFACILITY TYPE:
850
ADDRESS:2551 PLEASANT HILL ROADTELEPHONE:
(925) 930-6550
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:29CENSUS: DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Angela CaswellTIME COMPLETED:
11:56 AM
ALLEGATION(S):
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9
Lack of Supervision
INVESTIGATION FINDINGS:
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On 03/25/26, Licensing Program Analysts (LPAs) Dana Santiago and Ashley Hollinger conducted an Unannounced Subsequent Complaint Investigation at Kid Time Inc (preschool component). LPAs met with Authorized Facility Representative Angela Caswell and explained the purpose of the investigation. During today’s inspection LPAs observed four (4) preschoolers and two (2) teaching staff including Director. The finding for the above allegation was delivered during the inspection to which the complainant alleges that day care child sustained an injury at the facility due to lack of supervision. During the investigation, LPAs inspected the facility, conducted interviews and classroom observations, and reviewed records. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Authorized Facility Representative Angela Caswell. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20260206145451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KID TIME, INC.
FACILITY NUMBER: 073408919
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/03/2026
Section Cited
CCR
101216.4(a)(2)
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101216.4(a)(2) The toddler program shall be conducted in areas physically separate from those used by older or younger children... Plans to alternate use of outdoor play space must be approved by the Department. This requirement has not been met as evidenced by:
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By POC Due Date 4/3/2026, Facility is to submit a written plan on how they will stay in compliance with regulation and cease commingling moving forward.
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preschool aged children and toddler aged children have been commingling at various times of the day, at the end of the day in the play yard, or when children attendance is low the classes are combined which poses a potential risk to the health and safety of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5