<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409283
Report Date: 04/28/2025
Date Signed: 04/28/2025 01:05:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250407094831

FACILITY NAME:VIJEH, MAHTABFACILITY NUMBER:
073409283
ADMINISTRATOR:VIJEH, MAHTABFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 642-8306
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:14CENSUS: 7DATE:
04/28/2025
UNANNOUNCEDTIME BEGAN:
11:36 AM
MET WITH:Vijeh, MahtabTIME COMPLETED:
01:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee denies parents access/entry into the home
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/28/25 at 11:36 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Complaint Investigation and met with Licensee Mahtab Vijeh. During the visit there were 3 staff, 3 preschoolers and 4 infants in care. During today's visit LPA observed lunch time, reviewed records, and Delivered findings.

It was alleged that the licensee denies parents access/entry into the home . Based on the interviews and information obtained throughout the investigation it was revealed Licensee's parent contract has a clause in it stating "Parents or any other relatives may not come inside the day-care during drop off, pick up or throughout the day". The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Title 22 102419(e) was cited during today's visit. A Type B Citation was cited see LIC9099-D. Exit interview was conducted with Licensee Mahtab Vijeh. Report provided and appeal rights provided.

A NOTICE OF SITE VISIT WAS ISSUED, AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20250407094831
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: VIJEH, MAHTAB
FACILITY NUMBER: 073409283
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/13/2025
Section Cited
CCR
102419(e)
1
2
3
4
5
6
7
102419(e) - Admission Procedures and Parental and Authorized Representative's Rights (e) Upon presenting identification, the parent or authorized representative of a child in care has the right to enter and inspect the family child care home without advance notice during the family child care home's normal operating hours. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
The director will provide CCLD with a revised version of the parent contract signed by the parents of the children in care that doesn't state they aren't allowed to enter the facility. The revised contract will be submitted via mail or email to LPA Mario Caro by POC Date 05/13/25.
8
9
10
11
12
13
14
Based on the interviews and information obtained throughout the investigation it was revealed Licensee's parent contract has a clause in it stating "Parents or any other relatives may not come inside the day-care during drop off, pick up or throughout the day". which posed a potential risk to the health, safety, and personal rights of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4