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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409330
Report Date: 09/11/2025
Date Signed: 09/11/2025 12:31:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Kareeca Sykes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250822135237
FACILITY NAME:GATTI, CRYSTALFACILITY NUMBER:
073409330
ADMINISTRATOR:GATTI, CRYSTALFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 852-7466
CITY:ANTIOCHSTATE: CAZIP CODE:
94509
CAPACITY:14CENSUS: 5DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Crystal GattiTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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9
Licensee did not handle infant in a safe manner.
INVESTIGATION FINDINGS:
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On 09/11/2025 at 9:23 AM Licensing Program Analyst (LPA) Kareeca “Reeca” Sykes conducted an Unannounced Subsequent Complaint Investigation at Crystal Gatti’s Large Family Childcare Home. LPA met with licensee Crystal Gatti and explained purpose of investigation. During the visit LPA observed one (1) infant and four (4) preschool children in care.

Complainant alleges that the licensee did not handle infant In a safe manner. During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews. When conducting interviews with licensee, licensee stated that when attempting to put the infant (C1) down over the child proof gate in the living room/main play room area, the licensee forgot for a moment which child they were holding and let the infant (C1) go. The infant (C1) then loss balance and fell on their bottom, then tumbling backwards causing the infat to hit their head. The infant did not sustain any injuries from the fall. LPA also spoke with P1 who stated the same thing as the licensee and informed LPA's that this event occured on 08/10/2025 at approx. 8AM Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Kareeca Sykes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250822135237

FACILITY NAME:GATTI, CRYSTALFACILITY NUMBER:
073409330
ADMINISTRATOR:GATTI, CRYSTALFACILITY TYPE:
810
ADDRESS:3028 ELMO RDTELEPHONE:
(925) 852-7466
CITY:ANTIOCHSTATE: CAZIP CODE:
94509
CAPACITY:14CENSUS: 5DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Crystal GattiTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not prevent inappropriate interactions between day care children.
INVESTIGATION FINDINGS:
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7
8
9
10
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13
On 09/11/2025 at 9:25 AM Licensing Program Analyst (LPA) Kareeca “Reeca” Sykes conducted an Unannounced Subsequent Complaint Investigation at Crystal Gatti’s Large Family Childcare Home. LPA met with licensee Crystal Gatti and explained purpose of investigation. During the visit LPA observed one (1) infant and four (4) preschool children in care.

Complainant alleges that the licensee did not prevent inappropriate interactions between day care children. During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews. While conducting interviews it was determined that during pick up on 08/07/2025 the licensee was speaking with the P1 about their children's daily behavior. During the conversation, the RP observed their infant child C1 in a headlock by C3. P1 then informed the Licensee, and the licensee screamed in shock and jumped over the child proof gate to have the infant (C1) released from the headlock.

Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 10
Control Number 02-CC-20250822135237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: GATTI, CRYSTAL
FACILITY NUMBER: 073409330
VISIT DATE: 09/11/2025
NARRATIVE
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Based on the interviews with the licensee and witness statements obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

Exit interview was conducted with Licensee Crystal Gatti. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 10
Control Number 02-CC-20250822135237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: GATTI, CRYSTAL
FACILITY NUMBER: 073409330
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/12/2025
Section Cited
CCR
102391(a)(4)
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7
(a) ...These rights include, but are not limited to, the following: ... (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature....This requirement has not been met as evidence
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By 09/13/2024, Licensee will submit a plan of action stating the actions that will be taken to prevent this from occuring again. Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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by: when the parent of (C1) came to the facility during pickup and observed their infant child being placed in a headlock by a school aged child (C3) which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Kareeca Sykes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250822135237

FACILITY NAME:GATTI, CRYSTALFACILITY NUMBER:
073409330
ADMINISTRATOR:GATTI, CRYSTALFACILITY TYPE:
810
ADDRESS:3028 ELMO RDTELEPHONE:
(925) 852-7466
CITY:ANTIOCHSTATE: CAZIP CODE:
94509
CAPACITY:14CENSUS: 5DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Crystal GattiTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not provide adequate supervision, resulting in day care children sustaining injuries.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/11/2025 at 9:25AM Licensing Program Analyst (LPA) Kareeca “Reeca” Sykes conducted an Unannounced Subsequent Complaint Investigation at Crystal Gatti’s Large Family Childcare Home. LPA met with Licnesee Crystal Gatti and explained the purpose of today’s inspection. During the visit LPA observed one (1) infant and four (4) preschool children in care.
Complainant alleges that the licensee did not provide adequate supervision, resulting in day care children sistaining injusries. The finding for the above allegation was delivered during the inspection. During the course of the investigation completed a physical plant inspection, reviewed facility records and conducted interviews. Based on the interviews and information obtained throughout the investigation the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
No Deficiency has been cited for this allegation. Exit interview conducted with Licensee Crystal Gatti. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 10
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Kareeca Sykes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250822135237

FACILITY NAME:GATTI, CRYSTALFACILITY NUMBER:
073409330
ADMINISTRATOR:GATTI, CRYSTALFACILITY TYPE:
810
ADDRESS:3028 ELMO RDTELEPHONE:
(925) 852-7466
CITY:ANTIOCHSTATE: CAZIP CODE:
94509
CAPACITY:14CENSUS: 5DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Crystal GattiTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Provider fed day care child known allergens.
INVESTIGATION FINDINGS:
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3
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5
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7
8
9
10
11
12
13
On 09/11/2025 at 9:25AM Licensing Program Analyst (LPA) Kareeca "Reeca" Sykes conducted an Unannounced Subsequent Complaint Investigation at Crystal Gatti's Large Family Childcare Home. LPA met with the licensee and explained purpose of investigation. During the visit LPA observed, one (1) infant and four (4) preschoolers in care.

Complainant alleges that the provider fed the day care children known allergens.
During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews. It was determined that on 08/19/2025 an infant in care (C1) was given cow's milk by a staff member of the facility. Due to the infant's age and known allergy the child should have been given formula which was provided by the infant's parent. Licensee also informed LPA during a previous visit on 08/26/2025 that an assistant S1 had been giving the infant cow's milk.

Continued on 9099-C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 10
Control Number 02-CC-20250822135237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: GATTI, CRYSTAL
FACILITY NUMBER: 073409330
VISIT DATE: 09/11/2025
NARRATIVE
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Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

Exit interview was conducted with Licensee Crystal Gatti. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 10
Control Number 02-CC-20250822135237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: GATTI, CRYSTAL
FACILITY NUMBER: 073409330
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/12/2025
Section Cited
CCR
102423(a)(2)
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102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights... (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement has not been met as evidenced by:
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By 09/13/2024, Licensee will submit a plan of action stating the actions that will be taken to prevent this from occuring again. Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Based on interview, the licensee did not comply with the section cited above when staff served an infant cow's milk and due to the infant's age a known allergen which posed an immediate risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 8 of 10
Control Number 02-CC-20250822135237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: GATTI, CRYSTAL
FACILITY NUMBER: 073409330
VISIT DATE: 09/11/2025
NARRATIVE
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Based on the interviews with the licensee and witness statements obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

Exit interview was conducted with Licensee Crystal Gatti. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 9 of 10
Control Number 02-CC-20250822135237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: GATTI, CRYSTAL
FACILITY NUMBER: 073409330
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/12/2025
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
(a) ...These rights include, but are not limited to, the following: ... (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement has not been met as evidenced by: interviews with the licensee and P1 it was determined that the licensee did not handle
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By 09/13/2024, Licensee will submit a plan of action stating the actions that will be taken to prevent this from occuring. Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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the infant in safe manner when the licensee attempted to sit the infant on the floor and let go resulting in the infant dropping and rolling back to hit their head on the floor which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 10 of 10