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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409580
Report Date: 07/07/2025
Date Signed: 07/07/2025 03:34:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250402162055
FACILITY NAME:PRIMROSE SCHOOL OF DANVILLEFACILITY NUMBER:
073409580
ADMINISTRATOR:KARIM RAMZANALIFACILITY TYPE:
830
ADDRESS:2425 CAMINO TASSAJARATELEPHONE:
(925) 488-4880
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:20CENSUS: 4DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Licensee, Karim RamzanaliTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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9
Staff do not update the infant’s Needs and Services Plan at least quarterly or as often as necessary to ensure its accuracy
INVESTIGATION FINDINGS:
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9
10
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13
Licensing Program Analysts (LPAs) Jyoti Saini and Kassandra Medrano arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee Karim Ramzanali and explained the purpose of the inspection. Present during today's visit were the licensee, director and two (2) staff members supervising 4 infants.
Based on interviews, records reviews, and documentation obtained during the course of the investigation, the Licensing Program Analysts (LPAs) determined that the Needs and Services Plans for children C1 and C2 were not updated quarterly. which concludes that the facility do not update the infant’s Needs and Services Plan. The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations {Title 22, Division 12, Chapter 1, Section 101419.3 (a) is being cited on the attached LIC 9099D
Appeal rights were given.
An exit interview was conducted, and the report was reviewed with the Licensee, Karim Ramzanali.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 02-CC-20250402162055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: PRIMROSE SCHOOL OF DANVILLE
FACILITY NUMBER: 073409580
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/10/2025
Section Cited
CCR
101419.3(a)
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101419.3 Modifications to Infant Needs and Services Plan
101419.3 Modifications to Infant Needs and Services Plan
(a) The written infant needs and services plan shall be updated at least quarterly, or as often as necessary to assure its accuracy.
This requirement is not met as evidenced by:
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The facility shall obtain a Needs and Services Plan and maintain it in the child's file.
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Based on the interviews and records reviewed, the facility did not comply with the section cited above, as the Needs and Services Plans for children C1 and C2 were not updated as required by the regulations, which poses a potential risk to the health, safety, and personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250402162055

FACILITY NAME:PRIMROSE SCHOOL OF DANVILLEFACILITY NUMBER:
073409580
ADMINISTRATOR:KARIM RAMZANALIFACILITY TYPE:
830
ADDRESS:2425 CAMINO TASSAJARATELEPHONE:
(925) 488-4880
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:20CENSUS: 4DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Licensee, Karim RamzanaliTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff do not follow infant needs and services plan
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jyoti Saini and Kassandra Medrano arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee Karim Ramzanali and explained the purpose of the inspection. Present during today's visit were the licensee, director and two (2) staff members supervising 4 infants.
Based on observations and record reviews, the Licensing Program Analysts (LPAs) determined that the facility has all the Needs and Services Plans posted on the refrigerator in the classrooms. Although record reviews indicated that the Needs and Services Plans for two children were outdated, this alone does not demonstrate that the facility does not follow the Needs and Services Plans. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, Karim Ramzanali.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250402162055

FACILITY NAME:PRIMROSE SCHOOL OF DANVILLEFACILITY NUMBER:
073409580
ADMINISTRATOR:KARIM RAMZANALIFACILITY TYPE:
830
ADDRESS:2425 CAMINO TASSAJARATELEPHONE:
(925) 488-4880
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:20CENSUS: 4DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Licensee, Karim RamzanaliTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff do not provide adequate supervision resulting in multiple biting incidents
INVESTIGATION FINDINGS:
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2
3
4
5
6
7
8
9
10
11
12
13
 Licensing Program Analysts (LPAs) Jyoti Saini and Kassandra Medrano arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee Karim Ramzanali and explained the purpose of the inspection. Present during today's visit were the licensee, director and two (2) staff members supervising 4 infants.
Based on interviews and record reviews, LPAs did not find any incidents indicating that a lack of supervision is resulting in biting. The facility has a biting and behavior policy in place to ensure the health and safety of children in care. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, Karim Ramzanali.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250402162055

FACILITY NAME:PRIMROSE SCHOOL OF DANVILLEFACILITY NUMBER:
073409580
ADMINISTRATOR:KARIM RAMZANALIFACILITY TYPE:
830
ADDRESS:2425 CAMINO TASSAJARATELEPHONE:
(925) 488-4880
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:20CENSUS: 4DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Licensee, Karim RamzanaliTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-The Director is not available to manage the daily operations of the childcare center
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jyoti Saini and Kassandra Medrano arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee Karim Ramzanali and explained the purpose of the inspection. Present during today's visit were the licensee, director and two (2) staff members supervising 4 infants.
Based on observations and record review, the Licensing Program Analysts (LPAs) determined that there is a designated person on the premises in case the director is not present. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, Karim Ramzanali.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 5