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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409581
Report Date: 07/07/2025
Date Signed: 07/07/2025 03:21:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250401231502
FACILITY NAME:PRIMROSE SCHOOL OF DANVILLEFACILITY NUMBER:
073409581
ADMINISTRATOR:KARIM RAMZANALIFACILITY TYPE:
850
ADDRESS:2425 CAMINO TASSAJARATELEPHONE:
(925) 488-4880
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:103CENSUS: 44DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Licensee, Karim RamzanaliTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff do not provide adequate supervision to prevent biting
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jyoti Saini and Kassandra Medrano arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee Karim Ramzanali and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged).
Based on interviews and record reviews, LPAs determined that while multiple biting incidents were documented, there is no concrete evidence to substantiate that these incidents resulted from a lack of care and supervision. The record review also indicated that the facility has a biting and behavior policy in place to ensure the health and safety of children in care. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, Karim Ramzanali.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250401231502

FACILITY NAME:PRIMROSE SCHOOL OF DANVILLEFACILITY NUMBER:
073409581
ADMINISTRATOR:KARIM RAMZANALIFACILITY TYPE:
850
ADDRESS:2425 CAMINO TASSAJARATELEPHONE:
(925) 488-4880
CITY:DANVILLESTATE: CAZIP CODE:
94526
CAPACITY:103CENSUS: 44DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Licensee, Karim RamzanaliTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff do not inform an authorized person when a child sustains a minor injury.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Jyoti Saini and Kassandra Medrano arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPAs met with Licensee Karim Ramzanali and explained the purpose of the inspection. Present during today's visit were the licensee, director and eight (8) staff members supervising 44 children ( 7 toddlers and 37 preschool-aged).
During the course of the investigation, interviews with parents and staff revealed that the facility utilizes “ProCare app” to communicate updates/incidents regarding their children, and the incident reports are provided to parents at the end of the day for acknowledgment of receipt. Although, the allegation may have happened or is valid, there is not perponderance of evidence to prove the alledged allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights were given. An exit interview was conducted, and the report was reviewed with the Licensee, Karim Ramzanali.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2