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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409620
Report Date: 09/02/2025
Date Signed: 09/02/2025 05:41:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250729094103
FACILITY NAME:PRIMROSE SCHOOL OF WALNUT CREEK EASTFACILITY NUMBER:
073409620
ADMINISTRATOR:VANDANA ANANDFACILITY TYPE:
860
ADDRESS:2291 OAK GROVE ROADTELEPHONE:
(925) 214-3877
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:211CENSUS: 70DATE:
09/02/2025
UNANNOUNCEDTIME BEGAN:
09:12 AM
MET WITH:Vandana AnandTIME COMPLETED:
05:36 PM
ALLEGATION(S):
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Staff personnel record are not up to date
INVESTIGATION FINDINGS:
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On 9/2/2025 at 9:12am Licensing Program Analyst (LPA) Morgan Pringle met with Director Vandana Anand to deliver findings for a complaint that was received for the alleging staff personnel record are not up to date. Present during LPAs visit were seventy (70) children. The facility has an infant and preschool component. The facility operates from 7:00am - 6:00pm, Monday - Friday.

During LPAs investigation, documents were collected and files were reviewed. LPA reviewed all staff files. Through record review it was found that five (5) of the thirty-three (33) files reviewed did not have a valid Mandated Reporter training certificate. Three (3) trainings were expired, one (1) training was missing and one (1) traning listed the incorrect course.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20250729094103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: PRIMROSE SCHOOL OF WALNUT CREEK EAST
FACILITY NUMBER: 073409620
VISIT DATE: 09/02/2025
NARRATIVE
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LPA determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with interim Director Vandana Anand.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20250729094103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: PRIMROSE SCHOOL OF WALNUT CREEK EAST
FACILITY NUMBER: 073409620
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2025
Section Cited
HSC
1596.8662(4)(b)(1)
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(b) (1) On or before March 30, 2018, a person who...is a...employee of a licensed child day care facility shall complete the mandated reporter training...and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial...training.
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Facility staff will complete the Mandated reporter training by POC date. Director will send LPA Pringle certificates to verify completion.
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This requirement was not met as evidenced by: through record review it was found that 5 staff members do not have a valid mandated reporter training. This poses a potential risk to the health, safety & personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3