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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409620
Report Date: 11/12/2025
Date Signed: 11/12/2025 05:30:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250916091204
FACILITY NAME:PRIMROSE SCHOOL OF WALNUT CREEK EASTFACILITY NUMBER:
073409620
ADMINISTRATOR:VANDANA ANANDFACILITY TYPE:
860
ADDRESS:2291 OAK GROVE ROADTELEPHONE:
(925) 214-3877
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:211CENSUS: 99DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Vandana AnandTIME COMPLETED:
05:26 PM
ALLEGATION(S):
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Staff qualifications not being met
INVESTIGATION FINDINGS:
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On 11/12/2025 at 9:00am Licensing Program Analyst (LPA) Morgan Pringle met with director Vandana Anand for a complaint that was received alleging staff qualifications are not being met. Present during LPAs visit were nintey-nine (99) children (46 infants and 53 preschool age children), and twenty-six (26) additional staff. The facility holds a single license with an infant and preschool component. Fourteen (14) classrooms were toured. Two (2) classrooms, 7 & 8, were not in use. The facility operates from 7:00am - 6:00pm, Monday - Friday.

During LPAs visit facility documents were collected and interviews were conducted. It was found that a teachers aide was left alone with the children by their co-teacher on multiple occassions. The aide notified administrative staff immediatly everytime when they were left alone to ensure the classroom remained in compliance. Due to the ongoing issue, the co-teacher was terminated. After the termination, the facility has remained in compliance.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 02-CC-20250916091204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: PRIMROSE SCHOOL OF WALNUT CREEK EAST
FACILITY NUMBER: 073409620
VISIT DATE: 11/12/2025
NARRATIVE
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LPA determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with director Vandana Anand.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 02-CC-20250916091204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: PRIMROSE SCHOOL OF WALNUT CREEK EAST
FACILITY NUMBER: 073409620
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/12/2025
Section Cited
CCR
101216.2(e)
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101216.2(e) An aide shall work only under the direct supervision of a teacher.
This requirement was not met as evidenced by: A teachers aide was left alone by their co-teacher with children on multiple occassions which poses a potential risk to the health and saftey of the children in care.
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The co-teacher was immediatly terminated for leaving the teachers aide alone with the children on multiple occassions. The facility has remained in compliance since. All aides are fully supervised by a fully qualified teacher at all times. Deficiency is cleared as of today, 11/12/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4