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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409620
Report Date: 11/12/2025
Date Signed: 11/12/2025 05:34:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250919140415
FACILITY NAME:PRIMROSE SCHOOL OF WALNUT CREEK EASTFACILITY NUMBER:
073409620
ADMINISTRATOR:VANDANA ANANDFACILITY TYPE:
860
ADDRESS:2291 OAK GROVE ROADTELEPHONE:
(925) 214-3877
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:211CENSUS: 99DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Vandana AnandTIME COMPLETED:
05:26 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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On 11/12/2025 at 9:00am Licensing Program Analyst (LPA) Morgan Pringle met with director Vandana Anand for a complaint that was received alleging children's personal rights had been violated. Present during LPAs visit were ninety-nine (99) children (46 infants and 53 preschool age children), and twenty-six (26) additional staff. The facility holds a single license with an infant and preschool component. Fourteen (14) classrooms were toured. Two (2) classrooms, 7 & 8, were not in use. The facility operates from 7:00am - 6:00pm, Monday - Friday.

During LPAs visit facility documents were collected and interviews were conducted. It was found that a child in care reported that they were pinched by a staff member. Two days later another child reported that the same staff member had pinched them while getting their diaper changed. Both children identified the staff member by name and made a pinching motion to demonstrate the action. When the facility was notified of the incident, the staff member was immediatly terminated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2025 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250919140415

FACILITY NAME:PRIMROSE SCHOOL OF WALNUT CREEK EASTFACILITY NUMBER:
073409620
ADMINISTRATOR:VANDANA ANANDFACILITY TYPE:
860
ADDRESS:2291 OAK GROVE ROADTELEPHONE:
(925) 214-3877
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:211CENSUS: 99DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Vandana AnandTIME COMPLETED:
05:26 PM
ALLEGATION(S):
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2
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9
Food Service
INVESTIGATION FINDINGS:
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On 11/12/2025 at 9:00am Licensing Program Analyst (LPA) Morgan Pringle met with director Vandana Anand for a complaint that was received for the allegation listed above. Present during LPAs visit were ninety-nine (99) children (46 infants and 53 preschool age children), and twenty-six (26) additional staff. The facility holds a single license with an infant and preschool component. Fourteen (14) classrooms were toured. Two (2) classrooms, 7 & 8, were not in use. The facility operates from 7:00am - 6:00pm, Monday - Friday.

During LPAs visit facility documents were collected and interviews were conducted. It was alleged that an infant in care received the incorrect bottle which contained breast milk. Due to conflicting information received LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with director Vandana Anand.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 02-CC-20250919140415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: PRIMROSE SCHOOL OF WALNUT CREEK EAST
FACILITY NUMBER: 073409620
VISIT DATE: 11/12/2025
NARRATIVE
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LPA determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with director Vandana Anand.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20250919140415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: PRIMROSE SCHOOL OF WALNUT CREEK EAST
FACILITY NUMBER: 073409620
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/19/2025
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights:...(3) To be free from corporal or unusual punishment, infliction of pain...

This requirement was not met as evidenced by:
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Once the facility was notified of the incident the staff member was terminated.
Director will ensure that all staff are trained on childrens personal rights. Director will have all staff members sign and date LIC613A and state on the form that they have read
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Two children in care reported that a staff member had pinched them on seperate occassions which is a potential risk to the health, safety and personal rights of the children in care.
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and understand the regulations regarding children's personal rights. Director will send LPA Pringle all signed and dated forms by POC date listed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5