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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409625
Report Date: 12/17/2025
Date Signed: 12/17/2025 12:53:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Lorraine Dacanay-Breaux
COMPLAINT CONTROL NUMBER: 02-CC-20251103213028
FACILITY NAME:LEARN AND PLAY MORAGAFACILITY NUMBER:
073409625
ADMINISTRATOR:DEHAK, KARIMAFACILITY TYPE:
860
ADDRESS:1695 CANYON ROADTELEPHONE:
(510) 916-1503
CITY:MORAGASTATE: CAZIP CODE:
94556
CAPACITY:135CENSUS: 62DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Natasha Aguilar and Maria BrancoTIME COMPLETED:
01:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Ratio - Staff does not ensure facility is operating in ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 17, 2025, Licensing Program Analyst (LPA) Lorraine Dacanay Breaux and Licensing Program Manager (LPM) Chandra Charles met with facility representatives, Natasha Aguilar and Maria Branco to conclude a complaint investigation regards to the above allegation. Present during the visit were 62 children, and 15 staff members (includes administrative staff). The facility operates in 7 classrooms (Maples, Seedlings, Sequoias, Cedars, Sprouts, Mulberries and Redwood classrooms). The facility operates from 8:00 AM – 5:00 PM, Monday – Friday.

During the investigation, LPA conducted interviews, reviewed facility files and documents, and made observations. Based on the information obtained, LPA determined that although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.

Notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview was reviewed and conducted with facility representatives, Natasha Aguilar and Maria Branco.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Lorraine Dacanay-Breaux
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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