090306370-12-5-2024-03-CC-NDUY-DBSRHM-20241209120233

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 090306370
Report Date: 12/05/2024
Date Signed: 12/05/2024 11:51:02 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2024 and conducted by Evaluator Soleil Marx

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20240920114740

FACILITY NAME:	CATALYST KIDS - SOUTH LAKE TAHOE		FACILITY NUMBER:	090306370
ADMINISTRATOR:	KAUR, BALJIT		FACILITY TYPE:	850
ADDRESS:	3441 SPRUCE AVENUE		TELEPHONE:	(530) 541-5887
CITY:	SOUTH LAKE TAHOE	STATE: CA	ZIP CODE:	96150
CAPACITY:	23	CENSUS: 9	DATE:	12/05/2024
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Jennifer Aguilar		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not prevent a daycare child from biting another daycare child
Staff did not properly report incident involving a daycare child

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Soleil Marx met with Facility Representative, Jennifer Aguilar, for the purpose of delivering findings for a complaint investigation.The purpose of today’s inspection was explained.
It was alleged that staff do not prevent a daycare child from biting another daycare child and that staff did not properly report an incident involving a daycare child.

Throughout the course of the investigation, LPA made observations of classroom management and the facility environment. LPA conducted interviews with Director, staff, and authorized representatives. LPA reviewed records of incident reports and biting policies.

LPA observed the facility indoor and outdoor activity space layout allows for staff to easily maintain visual supervision of play spaces. LPA observed staff spread out within the activity spaces to observe all children and areas. LPA observed staff being attentive to children in care and intervening when necessary. LPA observed ratios being adhered to and utilizing small group sizes.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 03-CC-20240920114740

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CATALYST KIDS - SOUTH LAKE TAHOE	FACILITY NUMBER: 090306370
	VISIT DATE: 12/05/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA obtained consistent statements through conducted interviews by the Director and staff that they were aware of the situation regarding a particular child biting another child and have been following preventative measures which has reduced the occurrences significantly. The facility took appropriate steps to prevent biting from happening which includes shadowing, redirection, and separating children by age/small groups. Staff stated they were able to observe when an incident was about to occur and would intervene. However, despite all the efforts of the staff, there were times that they were unable to prevent the biting from occurring.

Interviews with authorized representatives did not reveal concerns regarding supervision or on-going injuries. LPA reviewed records of incident/injury reports, which contained explanations of how an injury occurred and who witnessed it. LPA verified the facility was following the policies in place regarding biting.

LPA obtained consistent statements from authorized representatives and staff that injuries and incidents are reported to parents by one of the following; verbally at pick up, a written incident report, or phone call, depending on the severity. LPA verified that the facility did not experience a reportable incident under CCR 101212 Reporting Requirements, therefore the facility did not need to report the incident in question to community care licensing.

LPA did not obtain pertinent evidence during the investigation that corroborated the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited.

Exit interview conducted and report reviewed with Facility Representative. Appeal Rights were provided. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2