090319030-4-21-2026-03-CC-JBMR-DTS7BC-20260504213055

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 090319030
Report Date: 04/21/2026
Date Signed: 04/21/2026 02:53:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Ye Vang

COMPLAINT CONTROL NUMBER: 03-CC-20260202132000

FACILITY NAME:	MONTESSORI MANOR		FACILITY NUMBER:	090319030
ADMINISTRATOR:	LESLIE DILLON		FACILITY TYPE:	850
ADDRESS:	2222 FRANCISCO DRIVE, STE 400		TELEPHONE:	(916) 933-2420
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	56	CENSUS: 50	DATE:	04/21/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Leslie Dillion		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

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Staff are not meeting daycare children's toileting needs.
Staff humiliate daycare children.
Staff force children to eat.
Staff use inappropriate forms of discipline.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPAs) Sala Vang and Loraine Perez met with Facility Representative, Leslie Dillon, for the purpose of delivering findings to a complaint investigation alleging above. The purpose of today's inspection was explained. LPA observed a census of 50 preschool age children being supervised by six staff.

Throughout the course of the investigation, LPA made observations of staff/child interactions, conducted interviews, and review documentation.

Page 1....Continue 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Ye Vang
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20260202132000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: MONTESSORI MANOR	FACILITY NUMBER: 090319030
	VISIT DATE: 04/21/2026

NARRATIVE

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LPA observed staff communicating with children and guiding children using a tone of voice of an appropriate volume. LPA observed teachers getting down to children’s level while speaking with them. LPA observed while inside the classroom, you could not hear staff talking unless within proximity. Witness statements revealed inside an inside voice is used with children and the only time voices are raised is when outside and there is a safety concern that needs immediate attention. LPA interviewed regarding mealtimes. Interviews reveal the children are, packing up their food and throw away and clean up trash. LPA observe toileting needs. Teachers do let the classroom know who needs to use the bathroom for supervision purposes, so all staff know where all children are at.

From interviews with those relevant to the investigation, center uses verbal redirecting and the 1,2,3 system as discipline methods. Interviews revealed natural consequences are used as the discipline policy such as misuse of a workstation means the teacher chooses their workstation and the 1,2,3 method involves giving the child a chance to fix the behavior before the teacher will help them.

Interviews conducted did not reveal concrete information that would corroborate the allegations.

LPA did not obtain any pertinent evidence through observation or interview during the investigation to prove the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted. Report reviewed with Facility Representative. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days

SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Ye Vang
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

LIC9099 (FAS) - (06/04)

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