092700750-4-27-2026-59-AS-LMUZ-DTRTEV-20260504144035

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 092700750
Report Date: 04/27/2026
Date Signed: 04/27/2026 03:49:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260311142529

FACILITY NAME:	OAKMONT OF EL DORADO HILLS		FACILITY NUMBER:	092700750
ADMINISTRATOR:	ROGERS, CHAD		FACILITY TYPE:	740
ADDRESS:	2020 TOWN CENTER WEST WAY		TELEPHONE:	(916) 467-8330
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	129	CENSUS: 92	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	03:15 PM
MET WITH:	Administrator Chad Rogers		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff mishandle the residents medications

INVESTIGATION FINDINGS:

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On 04/27/2026, Licensing Program Analyst (LPA) Lavinia Muscan arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator Chad Rogers. During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.The results of the investigation are as follows:

The Department conducted interviews and reviewed facility records, including MARs, medication logs, and related documentation. The investigation did not provide sufficient evidence to support that staff mishandled resident’s medications. Records reviewed and information obtained indicated medications were stored, dispensed, and documented in accordance with facility procedures and physician orders. Although the allegation was made, the preponderance of evidence standard was not met. Therefore, the allegation is determined to be UNSUBSTANTIATED.

Exit interview conducted. Report left with facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260311142529

FACILITY NAME:	OAKMONT OF EL DORADO HILLS		FACILITY NUMBER:	092700750
ADMINISTRATOR:	ROGERS, CHAD		FACILITY TYPE:	740
ADDRESS:	2020 TOWN CENTER WEST WAY		TELEPHONE:	(916) 467-8330
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	129	CENSUS:	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	03:15 PM
MET WITH:	Administrator Chad Rogers		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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9

Staff do not timely respond to the residents alerts
Staff do not provide adequate food service

INVESTIGATION FINDINGS:

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Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 59-AS-20260311142529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OAKMONT OF EL DORADO HILLS	FACILITY NUMBER: 092700750
	VISIT DATE: 04/27/2026

NARRATIVE

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Staff do not timely respond to the residents alerts
The Department conducted interviews and reviewed facility records, including incident reports, care logs, and related documentation. The allegation did not reveal any evidence to support staff failed to respond timely to residents’ alerts. Information obtained during the investigation indicated that staff responded appropriately and within required time frames when alerted by residents. There were no observations, documentation, or credible statements to substantiate the allegation. Therefore, the allegation is determined to be UNFOUNDED.

Staff do not provide adequate food service
The Department conducted interviews and reviewed facility records, including menus, food service logs, and related documentation. The investigation did not reveal any evidence to support that staff failed to provide adequate food services. Information obtained during the investigation indicated that meals were provided in accordance with established menus and dietary requirements, and that food service operations were conducted consistent with facility procedures. There were no observations, documentation, or credible statements to substantiate the allegation. Therefore, the allegation is determined to be UNFOUNDED.

Exit interview conducted. Report left with facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3