092700750-4-27-2026-59-AS-LMUZ-DTRTE9-20260504143935

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 092700750
Report Date: 04/27/2026
Date Signed: 04/27/2026 03:54:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260209155910

FACILITY NAME:	OAKMONT OF EL DORADO HILLS		FACILITY NUMBER:	092700750
ADMINISTRATOR:	ROGERS, CHAD		FACILITY TYPE:	740
ADDRESS:	2020 TOWN CENTER WEST WAY		TELEPHONE:	(916) 467-8330
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	129	CENSUS: 92	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	03:15 PM
MET WITH:	Administrator Chad Rogers		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff did not ensure prescribed medications were properly dispensed.
Staff did not properly document residents’ medication log.
Staff do not ensure that medications are not accessible to residents in care.
Staff left resident soiled for an extended period of time resulting in resident obtaining a UTI.

INVESTIGATION FINDINGS:

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 59-AS-20260209155910

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: OAKMONT OF EL DORADO HILLS	FACILITY NUMBER: 092700750
	VISIT DATE: 04/27/2026

NARRATIVE

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Staff did not ensure prescribed medications were properly dispensed.
Staff did not properly document residents’ medication log.
Staff do not ensure that medications are not accessible to residents in care.
The Department conducted interviews and reviewed facility records, including MARs and supporting documentation. The investigation did not reveal sufficient evidence to support that prescribed medications were not properly dispensed in accordance with physician orders and facility procedures. Information obtained indicated medications were administered as prescribed. Interviews and a review of the MARs and related medication documentation did not provide sufficient evidence that medication logs were not properly completed or maintained. Records reviewed did not demonstrate systemic or substantiated deficiencies in medication documentation practices. The Department reviewed facility medication storage practices and conducted staff interviews. The investigation did not provide sufficient evidence to support medications were accessible to residents in violation of requirements. Information obtained indicated medications were stored in a manner intended to prevent unauthorized access. Although allegations were made, the preponderance of evidence standard was not met for any of the allegations. Therefore, the allegations are determined to be UNSUBSTANTIATED.

Staff left resident soiled for an extended period of time resulting in resident obtaining a UTI.
The Department conducted interviews and reviewed facility records, including care notes, incident documentation, and medical information available at the time of the investigation. The investigation did not provide sufficient evidence to support that staff left a resident soiled for an extended period of time. Additionally, there was no evidence obtained during the investigation establishing a causal relationship between facility care practices and the resident’s diagnosis of a urinary tract infection. Information reviewed indicated resident care was provided in accordance with established care plans and facility procedures. Although the allegation was made, the preponderance of evidence standard was not met. Therefore, the allegation is determined to be UNSUBSTANTIATED.

Exit interview conducted. Report left with facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2026 and conducted by Evaluator Lavinia Muscan

COMPLAINT CONTROL NUMBER: 59-AS-20260209155910

FACILITY NAME:	OAKMONT OF EL DORADO HILLS		FACILITY NUMBER:	092700750
ADMINISTRATOR:	ROGERS, CHAD		FACILITY TYPE:	740
ADDRESS:	2020 TOWN CENTER WEST WAY		TELEPHONE:	(916) 467-8330
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	129	CENSUS:	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	03:15 PM
MET WITH:	Administrator Chad Rogers		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff handles resident in a rough manner.

INVESTIGATION FINDINGS:

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On 04/27/2026, Licensing Program Analyst (LPA) Lavinia Muscan arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator Chad Rogers.
During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.The results of the investigation are as follows:

The Department conducted interviews and reviewed facility records, including care documentation and incident reports. The investigation did not reveal any evidence to support that staff handled the resident in a rough, inappropriate, or abusive manner. Interviews conducted did not collaborate the allegation, and there were no observations or documented concerns indicating staff conduct inconsistent with required care and supervision standards. Based on the evidence obtained, the is no indication that the alleged incident occurred. Therefore, the allegation is determined to be UNFOUNDED.
Exit interview conducted. Report left with facility.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Lavinia Muscan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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