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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093606935
Report Date: 09/10/2021
Date Signed: 09/10/2021 11:08:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2021 and conducted by Evaluator Michelle Pascual
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210804141008
FACILITY NAME:KINDERCARE LEARNING CENTER - FRANCISCO (INF)FACILITY NUMBER:
093606935
ADMINISTRATOR:DUFFY,MICHELLEFACILITY TYPE:
830
ADDRESS:2220 FRANCISCO DR.TELEPHONE:
(916) 941-0358
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:40CENSUS: 24DATE:
09/10/2021
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Michelle DuffyTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Personal Rights

* Facility staff left day care child in a soiled diaper for an extended period of time.
* Facility staff is not following Covid-19 guidelines.
* Facility staff did not follow day care child's feeding plan
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michelle Pascual met with Director Michelle Duffy to deliver findings for the above allegations.
According to the complaint the allegations are as follows, “Facility staff left day care child in a soiled diaper for an extended period of time, facility staff is not following Covid-19 guidelines and facility staff did not follow day care child's feeding plan.” The allegations were investigated through interviews with five (5) teachers including the Director and parents in care. LPA had also conducted facility and classroom observations for COVID compliance. LPA found some discrepancies on the feeding plan versus what was being communicated. After speaking to the specific teachers within the infant room, LPA found they were utilizing the infant needs and services plan as well as separate communication relayed to the facility. The needs and services plan stated that child #1 (C1) was introduced to solids while in care. LPA found that were was some misunderstanding of when solids were to be fed based on the needs and services plan and how it was interpreted with facility staff.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20210804141008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (INF)
FACILITY NUMBER: 093606935
VISIT DATE: 09/10/2021
NARRATIVE
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LPA did find that there was some confusion with what was written on the plan and on the e-mail resulting in a discrepancy. LPA investigated the allegation regarding the soiled diaper and found that per the Kindercare corporation policy, each child is changed every two-hours at a minimum with periodic diaper checks in between as well as changed when necessary. LPA could not confirm or deny the child was left in a soiled diaper for a prolonged amount of time.

LPA investigated the COVID-19 protocol that the Kindercare Corporation has implemented. Per their regulations (which is also stated on their website) they follow the CDC guidelines and have all adults wear masks, those staff who are vaccinated can remove their masks outside while socially distanced. Children are encouraged to wear them at age 2 and up and it is required for children aged 5 and over. LPA found the facility was in compliance with their regulations.

Based on the conflicting information obtained throughout the course of this investigation the above allegation could not be substantiated or dismissed. Although the allegations may have happened (or is valid), there is not a preponderance of the evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.

SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2021
LIC9099 (FAS) - (06/04)
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