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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093606935
Report Date: 03/10/2023
Date Signed: 03/15/2023 01:27:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230117122347
FACILITY NAME:KINDERCARE LEARNING CENTER - FRANCISCO (INF)FACILITY NUMBER:
093606935
ADMINISTRATOR:STAPLES, ROBBFACILITY TYPE:
830
ADDRESS:2220 FRANCISCO DR.TELEPHONE:
(916) 941-0358
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:40CENSUS: 23DATE:
03/10/2023
UNANNOUNCEDTIME BEGAN:
02:26 PM
MET WITH:Robb StaplesTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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ratio-Staff are operating out of ratio
conditions of license-Staff are commingling day care children
INVESTIGATION FINDINGS:
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On Friday March 10th, 2023 Licensing Program Analysts (LPAS) Soleil Marx and Michelle Pascual met with Director Robb Staples for the purpose of a continued complaint investigation and to deliver findings.
During today’s inspection there was a census of 23 infants with 6 staff.

It was alleged facility staff are operating out of ratio and staff are commingling daycare children.

Based on LPA observation, interviews with staff and parents, and record review of attendance logs and verification of staff schedules, it was determined that infant B was operating above ratio requirements by having 6 infants in care, which is 2 over the ratio requirement.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20230117122347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (INF)
FACILITY NUMBER: 093606935
VISIT DATE: 03/10/2023
NARRATIVE
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Based on record review of Roster, parent interviews, and director interviews, it was determined that a child who is two years old is being kept in an infant classroom (toddler classroom 12 months-24 months) due to lack of space in the preschool two's classroom.

Based on LPAs observations, record review, and interviews the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Title 22 Regulations are being cited on 9099-D.

The director was informed that this report dated 03/10/2023 documents Type A citations which shall be posted for 30 consecutive days. The director shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Director has been provided with appeal rights.

Exit interview conducted with Director, report was reviewed, and appeal rights were provided. Director received a Notice of Site which must remain posted for 30 days.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20230117122347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (INF)
FACILITY NUMBER: 093606935
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/13/2023
Section Cited
CCR
101416.5(b)
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(b) There shall be a ratio of one teacher for every four infants in attendance.

As evidenced by:
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Director stated he will provide additional training to all staff to ensure regulations are understood and will submit proof of training to LPA.
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Based on observation, this requirement was not met by having six infants with one teacher.
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Type A
03/13/2023
Section Cited
CCR
101161)a)
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(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

As evidenced by:
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Director stated he will provide additional training of all regulations to staff and has submitted a letter indicating he will conduct training and provide proof of training to LPA.
Child that was in the infant room (toddler room) was moved into an age appropriate room, under the preschool license
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Based on record review and interview this requirement was not met by having a two year old in an infant classroom.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3