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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093606935
Report Date: 07/18/2024
Date Signed: 07/18/2024 09:43:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2024 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240509140453
FACILITY NAME:KINDERCARE LEARNING CENTER - FRANCISCO (INF)FACILITY NUMBER:
093606935
ADMINISTRATOR:SCHMIERER, MELISSAFACILITY TYPE:
830
ADDRESS:2220 FRANCISCO DR.TELEPHONE:
(916) 941-0358
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:40CENSUS: 18DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Melissa SchmiererTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Facility staff do not prevent infants from biting other infants in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Soleil Marx met with Director, Melissa Schmeirer, for the purpose of delivering findings for the above allegation. The purpose of today’s inspection was explained. LPA observed a census of 18 infants being supervised by five staff, in two seperate classrooms.

It was alleged that facility staff do not prevent infants from biting other infants in care.

Throughout the course of the investigation, LPA made observations of classroom management and environment, conducted interviews with Director, staff, and authorized representatives, and reviewed records of incident reports and biting policies.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20240509140453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (INF)
FACILITY NUMBER: 093606935
VISIT DATE: 07/18/2024
NARRATIVE
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LPA observed the infant classrooms have an open layout, to easily maintain visual supervision of all areas. LPA observed staff spread out within the classroom, being attentive to infants in care, and intervening when necessary. LPA obtained consistent statements through interviews conducted by the Director and staff that they were aware of the issue that was occurring with a particular child biting other children. The facility took appropriate steps to prevent biting from happening such as shadowing, redirection, and separating children by age. Staff stated they were able to observe when an incident was about to occur and would intervene. However, despite all the efforts of the staff, there were times that they were unable to prevent the biting from occurring. Interviews with authorized representatives did not reveal concerns regarding injuries, incidents, or supervision. LPA reviewed records of incident/injury reports, which contained explanations of how an injury occurred and who witnessed it. LPA verified the facility was following the policies in place regarding biting.

LPA did not obtain evidence during the investigation that corroborated the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report reviewed with Director. Appeal Rights were provided. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2