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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093608580
Report Date: 07/18/2024
Date Signed: 07/18/2024 02:03:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2024 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240506113716
FACILITY NAME:KINDERCARE LEARNING CENTER - PARK (PS)FACILITY NUMBER:
093608580
ADMINISTRATOR:GALVAN, VERONICAFACILITY TYPE:
850
ADDRESS:3959 PARK DR.TELEPHONE:
(916) 939-0391
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:116CENSUS: 74DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Niecy RhoneTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff yell at children.
Staff do not inspect children for illness prior to receiving them into the facility.
Staff do not ensure that children are kept clean at all times.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Soleil Marx met with Facility Representative, Niecy Rhone, for the purpose of conducting an unannounced consecutive complaint investigation inspection to deliver findings for the above allegations. The purpose of today's inspection was explained.LPA observed a census of 74 preschool age children being supervised by eight staff.

It was alleged that staff yell at children, staff do not inspect children for illness prior to receiving them into the facility, and staff do not ensure that children are kept clean at all times.

Throughout the course of investigation, LPA made observations of the facility environment, teacher/child interactions, classroom management, obtained relevant documentation, and conducted interviews with staff, children, and authorized representatives. (continued on 9099-C)


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20240506113716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - PARK (PS)
FACILITY NUMBER: 093608580
VISIT DATE: 07/18/2024
NARRATIVE
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Interviews conducted with the Director and staff had aligning statements that the discipline policy utilizes positive reinforcement and re-directing, children are checked visually for any illness when dropped off and monitored throughout the day for irregular behavior, and that children wash hands and faces before/after transitions and as needed throughout the day. LPA observed staff interacting and guiding children in a calm, positive manner while using a respectful tone of voice of an appropriate volume. LPA observed staff helping children wash hands, faces, and clothing when needed. LPA observed staff calling parents for illness when a child displayed symptoms of illness. Interviews conducted with children and authorized representatives did not reveal information that would corroborate the allegations.

LPA did not obtain any pertinent evidence through observation, record review, or interview during the investigation to prove the above allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted. Report reviewed with Facility Representative, Niecy Rhone. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2