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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093608581
Report Date: 06/12/2025
Date Signed: 06/12/2025 02:26:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250428131235
FACILITY NAME:KINDERCARE LEARNING CENTER - PARK (INF)FACILITY NUMBER:
093608581
ADMINISTRATOR:GALVAN, VERONICAFACILITY TYPE:
830
ADDRESS:3959 PARK DR.TELEPHONE:
(916) 939-0391
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:40CENSUS: 10DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Veronica GalvanTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
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5
6
7
8
9
Facility staff do not maintain the facility in a sanitary condition
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
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12
13
Licensing Program Analyst (LPA) Soleil Marx met with Director, Veronica Galvan, for the purpose of delivering findings to a complaint investigation for the above allegation.Throughout the investigation, LPA made observations, reviewed records, and conducted interviews. LPA observed the facility, toys/materials, floors, and surfaces appeared to be clean and sanitary. LPA observed facility to have cleaning supplies available in classrooms and daily cleaning procedures posted for staff to follow. LPA observed a bin for sanitizing mouthed/dirty items. Interviews with staff had aligning statements regarding how the facility minimizes germs and maintains cleanliness, which includes bedding/soft toys laundered daily,frequent hand washing, sanitizing toys/surfaces, and having sick policies in place. Interviews with parent/guardians did not reveal concerns regarding cleanliness.Records confirm facility has after-hours custodian. LPA did not obtain any pertinent evidence during the investigation that would suggest the above allegation occured. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted.Report reviewed and appeal rights provided. A notice of site visit was given and must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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