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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093610400
Report Date: 02/05/2026
Date Signed: 02/05/2026 02:06:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260203132901
FACILITY NAME:AL TAHOE SCHOOL HEAD STARTFACILITY NUMBER:
093610400
ADMINISTRATOR:GUTIERREZ, ROSAFACILITY TYPE:
850
ADDRESS:1100 LYONS AVE. #C5-8TELEPHONE:
(530) 541-0284
CITY:SOUTH LAKE TAHOESTATE: CAZIP CODE:
96150
CAPACITY:103CENSUS: 47DATE:
02/05/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Rosa GutierrezTIME COMPLETED:
01:42 PM
ALLEGATION(S):
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Staff did not ensure that the facility was kept free of rodents
INVESTIGATION FINDINGS:
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On February 5th, 2026 Licensing Program Analysts (LPAs) Mandie Goodwin and Sala Vang met with director Rosa Gutierrez to open a complaint and deliver findings for a complaint investigation. Upon arrival LPAs observed 47 children supervised by 9 staff across four classrooms. During the course of the investigation LPAs made observations and conducted interviews. Director stated in an interview that they heard there was a rodent in one of the classrooms ceilings and pest control came out and removed it. LPAs interviewed a staff member (S1) in the classroom who stated that scratching was heard in the ceiling and the school district had pest control come out. A rodent was removed and S1 stated there have been no issues since. S1 further stated that they never saw the rodent and observed no droppings. LPAs observed that trash cans in the rooms had tight fitting lids, and that staff were cleaning the tables and floors after meals. Regulation 101238(a)(1) states "The licensee shall take measures to keep the center free of flies, other insects, and rodents." Based on today's observation measures have been taken through having pest control and keeping a sanitary environment. Continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20260203132901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: AL TAHOE SCHOOL HEAD START
FACILITY NUMBER: 093610400
VISIT DATE: 02/05/2026
NARRATIVE
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 Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No title 22 deficiencies are cited. Exit interview was conducted with director Rosa Gutierrez and Notice of Site Visit was provided.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2