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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093615348
Report Date: 06/23/2021
Date Signed: 06/23/2021 11:04:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2021 and conducted by Evaluator Jan Hoshida
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210422113208
FACILITY NAME:KID'S TOWN INFANT AND TODDLER PRESCHOOL CCFACILITY NUMBER:
093615348
ADMINISTRATOR:BALLATORE, TERESAFACILITY TYPE:
830
ADDRESS:3460 ROBIN LANETELEPHONE:
(530) 677-0201
CITY:CAMERON PARKSTATE: CAZIP CODE:
95682
CAPACITY:24CENSUS: 9DATE:
06/23/2021
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Resa AldrichTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff did not feed daycare child.
Staff did not provide water to daycare child.
Staff did not assist the child with clothing.
Facility is out of ratio.
INVESTIGATION FINDINGS:
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On 6/23/21 at 9:30am, Licensing Program Analyst (LPA) Jan Hoshida conducted an unannounced inspection of the facility and met with Director/Owner Resa Aldrich to deliver findings and conclude the complaint investigation of the above allegations. Upon arrival, LPA observed nine children supervised by three staff members.

The complainant alleged staff did not feed daycare child, staff did not provide water to daycare child, staff did not assist the child with clothing, and facility was out of ratio. During the investigation, LPA conducted a health and safety inspection of the facility, conducted interviews, and reviewed pertinent documents.

Staff interviewed stated parents provide daily lunches for their children. Staff stated that in the toddler class, parents volunteer and sign up to provide snacks that are given to all the children in the morning and afternoon.
REPORT CONTINUED ON NEXT PAGE
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Jan Hoshida
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20210422113208
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KID'S TOWN INFANT AND TODDLER PRESCHOOL CC
FACILITY NUMBER: 093615348
VISIT DATE: 06/23/2021
NARRATIVE
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Staff stated if a child is not hungry during lunch, they are encouraged to eat, but never forced to do so, and they are re-offered their food later. Staff stated if a child is not hungry during lunch, this information is shared with the child’s representative via a daily note or during pick up at the end of the day. Staff stated children are offered food throughout the day, during morning snack, lunch, afternoon snack, and late afternoon snack. Staff stated parents bring a pre-filled water bottle each day that is labeled with their child’s name. Staff stated children are offered water throughout the day and staff refill the water on a regular basis. Staff stated when they take the children outside, the teachers help the children put on their jackets when it is cold, encourage them to keep them on, and help them take it off when it is warm. Staff stated it is part of their curriculum to also teach children how to take their jackets on and off to promote independence.

In conducting the investigation for these allegations, LPA conducted two unannounced inspections and observed that the facility was operating within required ratios during each visit. LPA observed that there were filled water cups that were separately labeled with each child’s name.

Parents interviewed stated they are happy with the care that their children receive, they do not have any concerns about how much that their children eat or drink, and believes their children are well looked after during their time in care. Parents stated the teachers are attentive to their children and there are no concerns about teachers helping their children.

Due to conflicting information obtained through interviews and observations, LPA was unable to determine if a violation occurred.

Based on the investigation conducted, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. As a result, the allegations are UNSUBSTANTIATED.

Report reviewed with Director and copies were provided. Notice of Site Visit was issued and Director understands that it must remain posted for 30 days. Appeal Rights were also provided and discussed.
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Jan Hoshida
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2