<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100403615
Report Date: 01/19/2022
Date Signed: 01/19/2022 02:40:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2021 and conducted by Evaluator Luisa Gavoutian
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20211101152258
FACILITY NAME:BRIGHT BEGINNINGS LEARNING CENTERFACILITY NUMBER:
100403615
ADMINISTRATOR:AUSTIN, KELLIFACILITY TYPE:
850
ADDRESS:2080 TOLLHOUSE ROADTELEPHONE:
(559) 299-5247
CITY:CLOVISSTATE: CAZIP CODE:
93611
CAPACITY:80CENSUS: 34DATE:
01/19/2022
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Director - Yvette StephensTIME COMPLETED:
02:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff are not following Covid-19 safety protocols.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 01/19/2022, Licensing Program Analyst (LPA) Luisa Gavoutian conducted an unannounced complaint inspection to provide findings for the above-mentioned allegation. LPA met with Director Yvette Stephens, who accompanied LPA during tour of facility. LPA discussed the allegation and took a census. During the course of the investigation, LPA interviewed staff, made observations, and reviewed facility records. On 11/04/2021, during a tour of the facility, LPA observed the following: Staff 1 and Staff 2 were wearing their face coverings below their noses, only covering their mouths; Staff 3, Staff 4, and Staff 5 were wearing their face coverings below their chins, exposing their mouths and noses; Staff 6 was not wearing a face covering. Furthermore, LPA observed no children were wearing face coverings. Interviews with staff revealed that the facility requires staff to wear face coverings at all times, while indoors, but there were mixed statements regarding whether or not the policy is enforced. Staff stated that children are encouraged to wear face coverings, but not forced. (Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Luisa Gavoutian
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20211101152258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BRIGHT BEGINNINGS LEARNING CENTER
FACILITY NUMBER: 100403615
VISIT DATE: 01/19/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA reviewed facility records and found that three memos were issued to the staff on 07/21/2021, 08/06/2021, and 09/17/2021, reminding staff that masks must be worn at all times while indoors. Today, LPA observed signage at the entrance to the facility indicating that a mask or face covering is required.

LPA provided Director Stephens with a copy of PIN 21-29-CCP: Face Covering Requirements and Guidance for Child Care Providers Regarding Coronavirus Disease 2019 (COVID-19). LPA and Director Stephens discussed the requirement for all adults to wear face coverings while indoors, regardless of vaccination status, unless an individual medical exception applies. Furthermore, children age two and older must be encouraged, taught, and reminded to wear face coverings while indoors, except when eating or napping. LPA emphasized that the California Department of Public Health (CDPH) has not authorized licensees, parents, or guardians to waive the child care face coverings requirement.

LPA reviewed the facility’s “Emergency Response Plan” for COVID-19 and found that the facility is following other COVID-19 safety measures, including performing symptoms screenings and health checks, cleaning and sanitizing using EPA-approved products, and encouraging frequent hand washing.

Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, this deficiency is being cited on the attached LIC 9099-D.

An exit interview conducted with Director Yvette Stephens. A copy of this report and Appeal Rights were provided and discussed with Director Stephens.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Luisa Gavoutian
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2021 and conducted by Evaluator Luisa Gavoutian
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20211101152258

FACILITY NAME:BRIGHT BEGINNINGS LEARNING CENTERFACILITY NUMBER:
100403615
ADMINISTRATOR:AUSTIN, KELLIFACILITY TYPE:
850
ADDRESS:2080 TOLLHOUSE ROADTELEPHONE:
(559) 299-5247
CITY:CLOVISSTATE: CAZIP CODE:
93611
CAPACITY:80CENSUS: 34DATE:
01/19/2022
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Director - Yvette StephensTIME COMPLETED:
02:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 01/19/2022, Licensing Program Analyst (LPA) Luisa Gavoutian conducted an unannounced complaint inspection to provide findings for the above-mentioned allegation. LPA met with Director Yvette Stephens, who accompanied LPA during tour of facility. LPA discussed the allegation and took a census. During the course of the investigation, LPA interviewed nine staff and made observations. Of the nine staff interviewed, three staff stated that there were recent incidents where a few classrooms had briefly been out of ratio on different occasions. The incidents were brought to the attention of the former Director and office staff and the issues had been immediately resolved. The remaining six staff all stated that the facility has never been out of ratio. LPA observed all classrooms were within ratio during a tour of the facility on 11/04/2021 and today.
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Luisa Gavoutian
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20211101152258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BRIGHT BEGINNINGS LEARNING CENTER
FACILITY NUMBER: 100403615
VISIT DATE: 01/19/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed through interviews, LPA’s observations, and review of records, that although the above allegation may have happened or is valid, there is not a preponderance of evidence at this time to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited during today's visit.

An exit interview conducted with Director Yvette Stephens. A copy of this report and Appeal Rights were provided and discussed with Director Stephens.

A Notice of Site Visit Form was posted on parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Luisa Gavoutian
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 04-CC-20211101152258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BRIGHT BEGINNINGS LEARNING CENTER
FACILITY NUMBER: 100403615
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/19/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/04/2022
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
Personal Rights; (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated that a staff meeting will be conducted to remind staff of the requirement to wear face coverings and will ask staff to sign an agreement of understanding. Director shall submit copies of the signed agreements to the Department by POC date 02/02/2022.
8
9
10
11
12
13
14
Based on observation and interviews, Licensee did not ensure the personal rights of persons in care to safe and healthful accommodations in that facility staff did not appropriately wear face coverings while in the facility, as described in LIC 9099. This poses a potential risk to the health, safety, or personal rights of children.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alice Juarez
LICENSING EVALUATOR NAME: Luisa Gavoutian
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5