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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100406616
Report Date: 11/05/2024
Date Signed: 11/05/2024 11:58:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2024 and conducted by Evaluator Priscilla Zamudio
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240909233000
FACILITY NAME:CHILDTIME CHILDREN'S CENTER (FRESNO)FACILITY NUMBER:
100406616
ADMINISTRATOR:FORD, DEALMAFACILITY TYPE:
850
ADDRESS:214 N. CLARKTELEPHONE:
(559) 445-0216
CITY:FRESNOSTATE: CAZIP CODE:
93701
CAPACITY:74CENSUS: 40DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Carol Gallegos Gonzalez, Assistant DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff do not provide adequate care and supervision to the daycare children
Staff do not properly maintain the facility
INVESTIGATION FINDINGS:
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On 11/5/24, Licensing Program Analyst (LPA) Priscilla Zamudio conducted a complaint inspection at the facility for the purpose of delivering the findings to the above listed allegations. LPA met with Assistant Director, Carol Gallegos Gonzalez, toured the facility and took a census.

During the course of the investigation, LPA Zamudio conducted interviews with the reporting party, staff and parents. Interviews and LPA observations reflect children were in a chaotic environment, climbing on tables and unanchored play furniture, multiple times. It was also revealed that the classroom was messy and unorganized with blankets and other items on the floor.

Based upon the information gathered and interviews conducted, this agency determined that the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, deficiencies will be cited (see 9099-D). Exit interview conducted with the Assistant Director, Carol Gallegos Gonzalez.

A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit (LIC 9213) form will be posted on the facility's parent's board and must remain posted for 30 days.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Priscilla Zamudio
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20240909233000
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CHILDTIME CHILDREN'S CENTER (FRESNO)
FACILITY NUMBER: 100406616
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/05/2024
Section Cited
CCR
101223(a)(2)
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Personal Rights- (a)The licensee shall ensure that each child is accorded the following personal rights: (2). To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs.
This requirement has not been met as evidenced by:
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Assistant Director stated there is now additional staff in the classroom to help with care and supervision. Play furniture was rearranged and some were removed to provide a safer environment. Deficiency cleared.
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Based on interviews conducted and information gathered, children were observed in a chaotic environment, climbing on tables and unanchored play furniture, on multiple occasions while the teacher was changing diapers. This posed a potential risk to the health and safety of the children in care.
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Type B
11/05/2024
Section Cited
CCR
101238(a)
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Buildings and Grounds a)The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement has not been met as evidenced by:
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Assistant Director stated additional staff were added to the classroom to assist with clean up. Deficiency cleared.
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Based on interviews conducted and information gathered, the classroom was messy and unorganized with children’s blankets, personal belongings and other items on the floor throughout the day. This posed a potential risk to the health and safety of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Priscilla Zamudio
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2024 and conducted by Evaluator Priscilla Zamudio
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240909233000

FACILITY NAME:CHILDTIME CHILDREN'S CENTER (FRESNO)FACILITY NUMBER:
100406616
ADMINISTRATOR:FORD, DEALMAFACILITY TYPE:
850
ADDRESS:214 N. CLARKTELEPHONE:
(559) 445-0216
CITY:FRESNOSTATE: CAZIP CODE:
93701
CAPACITY:74CENSUS: 40DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Carol Gallegos Gonzalez, Assistant DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating beyond the terms and conditions of the license
INVESTIGATION FINDINGS:
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2
3
4
5
6
7
8
9
10
11
12
13
On 11/5/24, Licensing Program Analyst (LPA) Priscilla Zamudio arrived at the facility to conduct an unannounced complaint inspection. The purpose of the inspection was to deliver investigation finding for the above allegation. LPA met with Assistant Director, Carol Gallegos-Gonzalez and a census was taken.
During the course of this investigation, facility observations were completed, and interviews were conducted with reporting party, staff and parents of children in care.

Due to inconsistent statements obtained, the information did not corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency was cited during today's inspection.

An exit interview was conducted with Assistant Director, Carol Gallegos-Gonzalez.
A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit (LIC 9213) form will be posted on the facility's parent's board and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Priscilla Zamudio
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3