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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100406616
Report Date: 12/17/2024
Date Signed: 12/17/2024 01:30:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20241119101043
FACILITY NAME:CHILDTIME CHILDREN'S CENTER (FRESNO)FACILITY NUMBER:
100406616
ADMINISTRATOR:FORD, DEALMAFACILITY TYPE:
850
ADDRESS:214 N. CLARKTELEPHONE:
(559) 445-0216
CITY:FRESNOSTATE: CAZIP CODE:
93701
CAPACITY:74CENSUS: DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Assistant Director Carol Gallegos GonzalezTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Licensee does not ensure classrooms maintain correct ratio.
Staff are not properly supervising day care children in classroom.
INVESTIGATION FINDINGS:
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On 12/17/2024, Licensing Program Manager (LPM) Cynthia Brannon and Licensing Program Analyst (LPA) Aurelio Mendoza conducted a complaint inspection to deliver findings for a complaint received on 11/19/2024.

Allegation (1): Licensee does not ensure classrooms maintain correct ratio.

LPM Cynthia Brannon and LPA Aurelio Mendoza met with Assistant Director Carol Gallegos Gonzalez, toured the facility, and conducted a census. During the investigation, interviews with the reporting party and staff, as well as record reviews, confirmed that the facility was out of ratio on multiple occasions.

Based on the preponderance of evidence, the allegation is SUBSTANTIATED.

***Report continued on 9099-C***


Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20241119101043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHILDTIME CHILDREN'S CENTER (FRESNO)
FACILITY NUMBER: 100406616
VISIT DATE: 12/17/2024
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 1, a deficiency has been cited (see 9099-D). An exit interview was conducted with Assistant Director Carol Gallegos Gonzalez, during which this report and Appeals Rights were reviewed and provided.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20241119101043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CHILDTIME CHILDREN'S CENTER (FRESNO)
FACILITY NUMBER: 100406616
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/17/2024
Section Cited
CCR
101216.3
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement was not met as evidenced by:
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Assistant Director Carol Gallegos Gonzalez stated they will develop a plan of action to ensure ratios are met and qualified staff supervise children.
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Staff interviews and record reviews revealed multiple instances of staff being out of ratio while caring for children.

This poses a potential risk to the health, safety, or personal rights to children in care.
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A copy of the ratio training agenda and staff signatures confirming receipt of training will be submitted to the Child Care Licensing Division, Fresno Office, by 12/31/2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Aurelio Mendoza
COMPLAINT CONTROL NUMBER: 04-CC-20241119101043

FACILITY NAME:CHILDTIME CHILDREN'S CENTER (FRESNO)FACILITY NUMBER:
100406616
ADMINISTRATOR:FORD, DEALMAFACILITY TYPE:
850
ADDRESS:214 N. CLARKTELEPHONE:
(559) 445-0216
CITY:FRESNOSTATE: CAZIP CODE:
93701
CAPACITY:74CENSUS: DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Assistant Director Carol Gallegos GonzalezTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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9
Licensee does not ensure classrooms maintain correct ratio.
Staff are not properly supervising day care children in classroom.
INVESTIGATION FINDINGS:
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On 12/17/2024, Licensing Program Manager (LPM) Cynthia Brannon and Licensing Program Analyst (LPA) Aurelio Mendoza conducted a complaint inspection to deliver findings for a complaint received on 11/19/2024.

Allegation (2): Staff are not properly supervising day care children in classroom.

LPM Cynthia Brannon and LPA Aurelio Mendoza met with Assistant Director Carol Gallegos Gonzalez, toured the facility, and conducted a census. Interviews with the reporting party, staff, parents, and children, along with record reviews, did not corroborate the allegation. Statements and records reviewed during the investigation were conflicting.

This agency determined the complaint is UNSUBSTANTIATED, meaning there is not a preponderance of evidence to prove or disprove the alleged violation. (Please see 809-C)

Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20241119101043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHILDTIME CHILDREN'S CENTER (FRESNO)
FACILITY NUMBER: 100406616
VISIT DATE: 12/17/2024
NARRATIVE
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Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, no deficiencies were cited. An exit interview was conducted, and the report, Appeal Rights, and notice of site visit were provided to Assistant Director Carol Gallegos Gonzalez.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5