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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100406616
Report Date: 03/10/2026
Date Signed: 03/10/2026 02:36:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Pa Kou Vue
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260116142716
FACILITY NAME:CHILDTIME CHILDREN'S CENTER (FRESNO)FACILITY NUMBER:
100406616
ADMINISTRATOR:FORD, DEALMAFACILITY TYPE:
850
ADDRESS:214 N. CLARKTELEPHONE:
(559) 445-0216
CITY:FRESNOSTATE: CAZIP CODE:
93701
CAPACITY:56CENSUS: 36DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Director Dealma FordTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff are spraying day care children in care with toxic substances.
Staff are not ensuring that sleeping cots are equipped with a sheet or cover.
INVESTIGATION FINDINGS:
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On 03/10/2026, Licensing Program Analyst (LPA) Pa Kou Vue conducted an unannounced inspection to deliver the findings for a complaint received by the department on 01/16/2026. LPA met with facility representative – Director Dealma Ford and explained the purpose of the inspection. LPA accompanied by Director, toured the facility and took a census.

This agency investigated the allegation; staff are spraying day care children in care with toxic substances. During the course of the investigation, LPA conducted observations, interviews, obtained and reviewed records. The investigation revealed through interviews on 03/10/2026, Director stated children were previously sprayed with the water bottles in the classrooms designated for the facility’s 3 step cleaning procedure during hotter months to cool off. Director stated after LPA’s unannounced inspection conducted on 01/21/2026, the facility implemented a 4th spray bottle in the classrooms with a bright orange label specifically labeled “water only.”

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20260116142716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHILDTIME CHILDREN'S CENTER (FRESNO)
FACILITY NUMBER: 100406616
VISIT DATE: 03/10/2026
NARRATIVE
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Director stated after LPAs initial inspection, Director started thinking, “oh, parents don’t know the difference especially on camera. So that’s why we decided to have spray bottles specifically labeled for water only.” The facility actively addressed the concern. LPA discussed best practices and the perceptions of parents and/or authorized representatives. Director stated she understood and will ensure compliance. Although, the facility is spraying children with water, it cannot be determined if staff are spraying children with toxic substances; therefore, although the above allegation may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

This agency investigated the allegation; staff are not ensuring that sleeping cots are equipped with a sheet or cover. During the course of the investigation, LPA conducted observations, interviews, obtained and reviewed records. The investigation revealed through interviews that the facility has protocols in place when a child does not have a sheet or cover for their cot. Interviews revealed that parents or authorized representatives are responsible for providing their own child with a sheet or cover for the cot. Interviews also revealed that each classroom stores extra sheets and are provided for children. If there are no sheets in the classrooms, protocol is to ask the adjoining classrooms then contact Director. However, when the facility cannot provide extras for children parents are contacted to bring extras for their child. Though the facility is taking measures to ensure children are provided with a sheet or cover for the child’s cot. LPA advised Director to have more than enough sheets or covers on site to ensure a child is never left without one per regulation 101239.1(c) Napping Equipment, when parent or authorized representative cannot be reached. Director stated she understood and will ensure compliance moving forward. Although the above allegation may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Dealma Ford.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, no deficiencies are cited.
Director Dealma Ford was provided with appeal rights.

This report shall be made available to the public upon request.

LIC 9213 A Notice of Site Visit is provided and required to be posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4