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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100406618
Report Date: 07/18/2025
Date Signed: 07/18/2025 04:04:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2025 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250530090134
FACILITY NAME:CHILDTIME CHILDCARE, INC.FACILITY NUMBER:
100406618
ADMINISTRATOR:DIAZ, KRISTINAFACILITY TYPE:
850
ADDRESS:2091 SIERRA AVE.TELEPHONE:
(559) 297-5013
CITY:CLOVISSTATE: CAZIP CODE:
93611
CAPACITY:90CENSUS: 45DATE:
07/18/2025
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Mariah GarciaTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Facility staff did not prevent the spread of lice.
INVESTIGATION FINDINGS:
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On July 18, 2025, Licensing Program Analysts (LPAs) Miguel Herrera and Meche Rosales conducted an unannounced inspection to conclude the complaint investigation that was received on 05/30/2025. LPAs met with Assistant Director, Mariah Garcia and explained the purpose of the inspection and delivered investigation findings. A tour of the facility was conducted, and a census was taken. During the course of the investigation, LPAs obtained & reviewed records, conducted interviews, and made facility observations.
Based on interviews it was confirmed that a head lice outbreak occurred at the facility. However, Interviews disclosed that the facility notified parents of the affected children and temporarily excluded the affected children from care to mitigate the spread. Additionally, the facility cleaned the classrooms and sent beddings home to be laundered.
While head lice screenings were implemented, the screenings occurred some time after the initial case. Furthermore, it was unclear whether the facility had a procedure in place to mitigate the spread of head lice since staff had inconsistent statements regarding head lice mitigation. Continued on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20250530090134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHILDTIME CHILDCARE, INC.
FACILITY NUMBER: 100406618
VISIT DATE: 07/18/2025
NARRATIVE
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The investigation revealed through interviews, and review of records, that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is being cited. Exit interview conducted with Assistant Director, Mariah Garcia. A copy of this report and Appeal Rights were provided and discussed with Assistant Director, Mariah Garcia. A notice of site visit (LIC 9213) is provided and must be posted for 30 days.
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2