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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801327
Report Date: 12/27/2023
Date Signed: 12/27/2023 02:20:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2023 and conducted by Evaluator Denisia Jimenez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20231221093032
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801327
ADMINISTRATOR:AVALOS, TASHAFACILITY TYPE:
830
ADDRESS:1785 VILLA DRIVETELEPHONE:
(559) 297-1888
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:34CENSUS: 4DATE:
12/27/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Tasha Avalos TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Infants in care are exposed to harmful odors in the facility.
INVESTIGATION FINDINGS:
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On 12/27/23, Licensing Program Analysts (LPA) Denisia Jimenez and Yesenia Fierro conducted an unannounced complaint inspection to initiate and conclude a complaint investigation that was received in our office on 12/21/2023. LPAs met with Director, Tasha Avalos. LPAs explained the reason for this visit and discussed the allegation. LPAs toured the infant classroom, and a census was taken of 4 children with 1 teacher.

This agency investigated the complaint alleging infants in care are exposed to harmful odor at the facility. During the investigation, LPAs interviewed Complainant, Director, and Staff. LPAs inspected the infant classroom and observed what appeared to be a gaming chair wrapped up in 2 fitted white sheets. LPAs then removed the sheets and uncovered 2 additional black trash bags wrapped around the chair. LPAs then proceeded to untie the black trash bags and uncovered a pink cushioned gaming chair that wreaked of cigarette smoke.

CON'T 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Denisia Jimenez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20231221093032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801327
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/27/2023
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:

(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Director stated that they have impleted all staff working in in the infant room will now have a indiviudalized lab coat that they will wear over their clothing and at the end the day they will leave them in the facility to be washed and dryed.
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Director also stated Assistant Director will be conducting a health check (smell) of the employees and their belongs pior to entering the infant room. Director also stated staff will leave their personal belongs in the staff break room. Director will submit a written statement by 1/10/2024.


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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Denisia Jimenez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20231221093032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801327
VISIT DATE: 12/27/2023
NARRATIVE
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The director stated they are aware of this allegation and have implemented a plan of correction. Based upon information gathered through interviews and observation the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1 the following deficiency Type B is being cited (see 9099-D)

An exit interview was conducted with Director, Tasha Avalos. A copy of this report and Appeal Rights were provided and discussed with Tasha Avalos.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Denisia Jimenez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3