<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801757
Report Date: 04/18/2025
Date Signed: 04/18/2025 04:22:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Ka Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250210091603
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801757
ADMINISTRATOR:SANCHEZ, YESENIAFACILITY TYPE:
850
ADDRESS:1190 W. HERNDONTELEPHONE:
(559) 438-7740
CITY:PINEDALESTATE: CAZIP CODE:
93650
CAPACITY:68CENSUS: 44DATE:
04/18/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Marie Escheverria, Assistant DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not providing adequate food service to day care children.

Staff did not notify parents of accurate incidents regarding their children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/18/2025, Licensing Program Analyst (LPA) Ka Vang conducted an unannounced inspection. The purpose of today’s inspection was to deliver the findings regarding the above listed allegations. LPA met with Assistant Director Marie Escheverria. A tour of the facility was conducted, and a census was taken.

During the investigation, LPA conducted multiple facility inspections and observations of the facility. LPA also interviewed staff members and other parties involved, conducted records review, and obtained copies of facility records. The evidence obtained revealed that facility failed to provide adequate meal to serve to the children while in care.

Facility records documented that a child sustained only one injury; however, records submitted to the facility by the child’s authorized representative showed child sustained multiple injuries. Per staff interview, it was disclosed that staff was not aware of the injuries; however, evidence obtained exhibits that staff completed the injury report indicated that the child sustained an injury. (Continued on LIC9099-C).

Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20250210091603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801757
VISIT DATE: 04/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the investigation, the preponderance of evidence has been met, that staff are not providing adequate food service to daycare children and that staff did not notify parents of accurate incidents regarding their children; therefore, the above allegations are found to be SUBSTANTIATED.

Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following deficiencies are being cited during today’s inspection. (See next page LIC9099-D).

Marie was provided a copy of appeal rights. Exit interview conducted and report was reviewed with Marie. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 04-CC-20250210091603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801757
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/02/2025
Section Cited
CCR
101227(a)(1)
1
2
3
4
5
6
7
(1) All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children. Each meal shall include, at a minimum, the amount of food components as specified...

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Facility representative agrees to submit Plan of Correction (POC) to CCL-Fresno Office by 05/02/2025, indicate as to how the facility will ensure that the children are being serve quality and in quantity of food to meets the necessary needs of the children in care.
8
9
10
11
12
13
14
During the complaint investigation, it was revealed that the food served to the children was not in quality and in quantity to meet the necessary needs of the children in care. This posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Type B
05/02/2025
Section Cited
CCR
101212(f)
1
2
3
4
5
6
7
(f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Facility representative agrees to submit Plan of Correction (POC) to CCL-Fresno Office by 05/02/2025, indicates as to how the facility will ensure that all daycare parents will be notify of accurate information of their children’s incident.

8
9
10
11
12
13
14
During the complaint investigation, facility records were reviewed and records documented that a child sustained only one injury; however, records submitted to the facility by the child’s authorized representative showed child sustained multiple injuries and staff failed to disclose to the child’s authorized representative. This posed a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Ka Vang
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250210091603

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
103801757
ADMINISTRATOR:SANCHEZ, YESENIAFACILITY TYPE:
850
ADDRESS:1190 W. HERNDONTELEPHONE:
(559) 438-7740
CITY:PINEDALESTATE: CAZIP CODE:
93650
CAPACITY:68CENSUS: 44DATE:
04/18/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Marie Escheverria, Assistant DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not prevent day care children from engaging in inappropriate behaviors.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/18/2025, Licensing Program Analyst (LPA) Ka Vang conducted an unannounced inspection. The purpose of today’s inspection was to deliver the finding regarding the above listed allegation. LPA met with Assistant Director Marie Escheverria. A tour of the facility was conducted, and a census was taken.

During the investigation, LPA conducted multiple facility inspections and observations of the facility. LPA also interviewed daycare staff and other parties involved, conducted records review, and obtained copies of facility records. The investigation revealed that daycare children had behaviors, such as biting, scratching, or pushing each other; however, LPA was not able to gather sufficient evidence to determinate that staff did not prevent daycare children from engaging in inappropriate behaviors.

Although the allegation may have happened or is valid. There is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20250210091603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 103801757
VISIT DATE: 04/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, no deficiency is being cited during today’s inspection.

Marie was provided a copy of appeal rights. Exit interview was conducted and report was reviewed with Marie. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Ka Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5