103808028-4-21-2022-04-CC-MDUE-CEGQJZ-20220516121331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 103808028
Report Date: 04/21/2022
Date Signed: 04/21/2022 01:07:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2022 and conducted by Evaluator Cynthia Brannon

COMPLAINT CONTROL NUMBER: 04-CC-20220228120628

FACILITY NAME:	KIDS KARE RIVER BLUFF		FACILITY NUMBER:	103808028
ADMINISTRATOR:	SALGADO, KARI		FACILITY TYPE:	850
ADDRESS:	10011 N. CHESTNUT		TELEPHONE:	(559) 434-2481
CITY:	FRESNO	STATE: CA	ZIP CODE:	93720
CAPACITY:	117	CENSUS: 58	DATE:	04/21/2022
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Kari Salgado		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Parents are not allowed to enter the facility.
Facility is not posting licensing information accessible to parents.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Brannon and J. Pacheco conducted an unannounced complaint inspection to provide findings of the above allegation. LPAs met with Director, Kari Salgado. LPAs reviewed the allegations, and toured the facility, inside and outside. LPAs observed 58 children with six adults.
Through the course of this investigation, LPA Brannon interviewed current, previous staff and parents.
Interviews reflect that during drop off, parents arrive at the front door and wait for staff to come out. Staff will conduct COVID risk assessment of child and take child’s temperature. Upon determining that child does not show any symptoms of COVID, staff will take child to child’s assigned classroom. During pickup, parent arrive at the front door, staff will come out or will call child’s teacher to inform that parent is here to pick up their child. Interviews reflect that preschool parents did not think of asking staff if they could come into their child’s classroom to inspect or ask to enter the front lobby to view required postings. However, it has come to the Department’s attention that licensee did provide flyers to parents stating that in order to inspect their child’s classroom, licensee prefers advance notice and that parents will be able to visit in the building during non-peak times. Parents/legal guardians do not have to make appointments nor inspect during non-peak times.
CONTINUED ON FOLLOWING PAGE

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Michael Duarte
LICENSING EVALUATOR NAME: Cynthia Brannon
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 04-CC-20220228120628

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: KIDS KARE RIVER BLUFF	FACILITY NUMBER: 103808028
	VISIT DATE: 04/21/2022

NARRATIVE

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. LPA is recommending that licensee reviews Title 22, Section 101218.1: Admission Procedures and Parental and Authorized Representative’s Rights, including H&S code 1596.857: …parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during normal operating hours of the facility…if facility denies a parent or legal guardian the right to enter and inspect a facility or retaliates, the department shall issue the facility a warning citation. For any subsequent violation of this right, the department may impose a civil penalty…Parents/legal guardians do not have to make appoints nor inspect during non-peak times.

Interviews reflect that parents/legal guardians were not aware that they could inspect their child’s classroom or request to enter the front lobby, where the required postings are posted. Licensee does have a sandwich board outside facility’s front door. If licensee persists to keep required postings in the front lobby, parents are to be allowed into facility as they wish. LPA did recommend having CCLD required postings on the sandwich board to allow parents/authorized representatives the ability of viewing required postings without having to request to enter facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited during today’s visit. Exit interview conducted with the director, Kari Salgado. Appeal rights were provided. A Notice of Site Visit was posted on parent board in presence of LPA Brannon.

A COPY OF THIS REPORT IS TO REMAIN IN THE FACILITY FOR PUBLIC REVIEW.

THIS REPORT SHALL BE MADE AVAILABLE TO THE PUBLIC UPON REQUEST.

To order forms, etc. visit our website at www.ccld.ca.gov

SUPERVISORS NAME: Michael Duarte
LICENSING EVALUATOR NAME: Cynthia Brannon
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2022

LIC9099 (FAS) - (06/04)

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