<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808639
Report Date: 09/10/2024
Date Signed: 09/25/2024 02:06:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2024 and conducted by Evaluator Kari McWilliams
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240613103526
FACILITY NAME:CHARLIE KEYAN ARMENIAN COMMUNITY SCHOOLFACILITY NUMBER:
103808639
ADMINISTRATOR:HOVAGIMIAN, TALARFACILITY TYPE:
850
ADDRESS:108 N. VILLATELEPHONE:
(559) 323-1955
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:60CENSUS: 37DATE:
09/10/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Talar HovagimianTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left day care child unattended as punishment
Staff spoke inappropriately to day care children
Staff did not appropriately supervise day care children at all times
Staff handled day care children in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 25, 2024 Licensing Program Manager (LPM) Kari McWilliams conducted an unannounced complaint inspection and met with Prinicipal Nayree Shishmanian and Director Talar Hovagimian. LPM McWilliams explained the purpose of the todays inspection was to provide amended findings for the above allegations. LPM McWilliams toured the facility and a census was taken.

During the investigation LPM McWilliams conducted facility inpsections and observed classrooms, conducted interviews with Board Members, staff, parents and children. LPM McWilliams also viewed numerous days and times of camera footage of the cameras in the classroom.

Through the interviews conducted and footage viewed on the cameras LPM McWilliams was able to verify on mulitple accounts of children being left in time out in the back classroom while the other children and staff went to the front classroom to start a new task.
continued on 9099-c
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 04-CC-20240613103526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHARLIE KEYAN ARMENIAN COMMUNITY SCHOOL
FACILITY NUMBER: 103808639
VISIT DATE: 09/10/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Through interviews with staff and board member as well as video footage of cameras inside the classroom LPM McWilliams was able to verify that staff #1 (S1) talked to children in an inappropriate manner. Based on LPM McWilliams interviews that were conducted and camera footage viewed, the preponderance of evidence has been met that staff left children unattended as punishment and staff spoke inappropriately to day care children that would result in an immediate personal rights violation to children in care, therefore the above allegation is found to be SUBSTANTIATED.

Through classroom observation during multiple inspections and video footage obtained from the cameras in the classrooms LPM McWilliams was able to observe staff not appropriately supervising children at all times. Based on the evidence presented the preponderance of evidence has been met that children were not appropriately supervised at all times which would result in an lack of supervision violation, therefore the above allegation is found to be SUBSTANTIATED.

Through interviews conducted and observation of video footage LPM McWilliams was able to confirm that staff handled children in a rough manner on multiple occurrences. The preponderance of evidence has been met that staff handled day care children in a rough manner that would result in an immediate personal rights violation to children in care, therefore the above allegation is found to be SUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Talar Hovagimian and Principal Nayree Shishmanian. Appeal rights were provided.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, the following deficiencies are being cited: (see next page).

Upon receipt of a Type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Licensee.

This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 04-CC-20240613103526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CHARLIE KEYAN ARMENIAN COMMUNITY SCHOOL
FACILITY NUMBER: 103808639
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/25/2024
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment... humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions...
1
2
3
4
5
6
7
Staff #1 resigned from their position at the school. Director will be having a staff training on there next staff PPD day, September 25, on childrens personal rights and will provide a staff sign in sheet.
8
9
10
11
12
13
14
This requirement was not met as evidence by children were left in time out in a classroom by themselves and staff # 1 (S1) was observed speaking innapropriately to and roughly grabbing children in care, which are immeidate threats to the health and safety or personal rights to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 04-CC-20240613103526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CHARLIE KEYAN ARMENIAN COMMUNITY SCHOOL
FACILITY NUMBER: 103808639
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/25/2024
Section Cited
CCR
101229(a)(1)
1
2
3
4
5
6
7
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
1
2
3
4
5
6
7
Director states that she has already started communicating with the staff regarding bathroom supervision and other supervision issues. Director states that she will have staff write an understanding of the expectations of supervision.
8
9
10
11
12
13
14
This requirement was not met as evidenced by staff not supervising preschool children in restrooms and leaving children in back classroom while all staff are in the front classroom, which poses a possible threat the the health and safety or personal rights to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2024 and conducted by Evaluator Kari McWilliams
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240613103526

FACILITY NAME:CHARLIE KEYAN ARMENIAN COMMUNITY SCHOOLFACILITY NUMBER:
103808639
ADMINISTRATOR:HOVAGIMIAN, TALARFACILITY TYPE:
850
ADDRESS:108 N. VILLATELEPHONE:
(559) 323-1955
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:60CENSUS: 37DATE:
09/10/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Talar HovagimianTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not maintain the classroom temperature a minimum of 68 degrees
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 25, 2024 Licensing Program Manager (LPM) Kari McWilliams conducted an unannounced complaint inspection and met with Director Talar Hovagimian and Principal Nyree Shishmanian. LPM McWilliams informed Director and Principal the purpose of the inspection was to amend the findings that were delivered on September 10, 2024 for the above allegations. LPM McWilliams toured the facility and a census was taken.

During the investigation LPM McWilliams conducted multiple facility inspections, observed calssrooms, conducted interviews with board members, staff, parents and children. LPM McWilliams also observed video footage from the cameras in the classroom.
Through the investigation the classroom temperatures were checked and observed to be within regulation standards though they were checked and observed at 68 degrees, but that was reported not during nap time. The staff that was reportedly turning down the air conditioner was only in the classroom once during the investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 04-CC-20240613103526
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHARLIE KEYAN ARMENIAN COMMUNITY SCHOOL
FACILITY NUMBER: 103808639
VISIT DATE: 09/10/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Due to the inability to gather enough evidence the preponderance of evidence was not met, however LPM McWilliams was unable to prove that the temperature was in regulation therefore although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Talar Hovagimian and Principal Nyree Shishmanian. Appeal rights were provided.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, no deficiencies are cited.

This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6