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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808844
Report Date: 08/26/2025
Date Signed: 08/26/2025 02:23:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Erica Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250701120846
FACILITY NAME:FUSD-LAVERA WILLIAMS EARLY LEARNING CENTERFACILITY NUMBER:
103808844
ADMINISTRATOR:MATHIES, DEANNAFACILITY TYPE:
850
ADDRESS:1015 FRESNO STREETTELEPHONE:
(559) 457-3690
CITY:FRESNOSTATE: CAZIP CODE:
93706
CAPACITY:98CENSUS: 20DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Veronica RamosTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On 08/26/2025, Licensing Program Analyst (LPA) Erica Pacheco conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with Site Supervisor Veronica Ramos, toured the facility and a census was taken. LPA explained and discussed the allegation and findings with Site Supervisor.

LPA investigated the above allegation. During the investigation, LPA interviewed staff and parents, conducted facility observations, reviewed video footage, and reviewed and obtained facility records. Based on the video footage from 06/16/2025, LPA observed staff #1, a paraprofessional, supervising 11 preschool children alone in the outside play yard without a qualified teacher present between 9:50am to 9:54am. Therefore, preponderance of the evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.
(continued on 9099-C)
Substantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20250701120846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: FUSD-LAVERA WILLIAMS EARLY LEARNING CENTER
FACILITY NUMBER: 103808844
VISIT DATE: 08/26/2025
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 1, this deficiency is cited on the attached LIC 9099D.

An exit interview conducted with Site Supervisor Veronica Ramos. A copy of this report and Appeal Rights were provided and discussed.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 04-CC-20250701120846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: FUSD-LAVERA WILLIAMS EARLY LEARNING CENTER
FACILITY NUMBER: 103808844
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/12/2025
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio. There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement was not met as evidenced by:
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Site Supervisor will write a plan of action on how the facility will ensure that ratios are being met and that qualified staff are supervising children at all times. Site Supervisor will submit to CCLD by the POC due date of 09/12/2025.
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Based on video footage reviewed, facility was operating out of ratio on 6/16/2025 as there were 11 preschool children playing in the outside play yard from 9:50am until 9:54am with one para professional. This poses a potential risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kari McWilliams
LICENSING EVALUATOR NAME: Erica Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4