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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808880
Report Date: 07/25/2024
Date Signed: 07/25/2024 09:16:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2024 and conducted by Evaluator Miguel Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240516083446
FACILITY NAME:KIDS KARE OWENS RANCHFACILITY NUMBER:
103808880
ADMINISTRATOR:TABATABAI, SUSANFACILITY TYPE:
850
ADDRESS:2683 OWENS MOUNTAIN PKWYTELEPHONE:
(559) 275-1169
CITY:CLOVISSTATE: CAZIP CODE:
93619
CAPACITY:118CENSUS: DATE:
07/25/2024
ANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jim Fisher and Adriana MoralesTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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9
Facility staff speak inappropriately to the day care children.
Facility staff grabbed a day care child.
INVESTIGATION FINDINGS:
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On 07/25/2024, Regional Manager, Susie Fanning, Licensing Program Manager, Juvenal Moctezuma, Licensing Program Analysts (LPAs) Miguel Herrera and Yesenia Fierro met with the Owner, Jim Fisher and Program Director Adriana Morales in the CCLD Fresno Regional Office to conclude the complaint investigation that was received on 05/16/2024. During the course of the investigation, LPA Herrera and Fierro obtained & reviewed facility records, conducted interviews, and made facility observations.
Based on information gathered through interviews conducted, it was corroborated that staff would grab child #1 from underneath their arms and carry them to the bathroom while the child would kick and scream. Child #1 was known to be a frequent runner. Although interviews corroborated that facility staff would grab child #1 by the hand or shirt and pick the child up during tantrums or while running away. There was not a preponderance of evidence that staff mishandled the child with these actions.
As to the allegation that staff speak inappropriately to the children, there is not a preponderance of evidence to prove that any comments made by staff were spoken to or heard by children or constituted a personal rights violation. Therefore, although the allegations above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. To be continued on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20240516083446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KIDS KARE OWENS RANCH
FACILITY NUMBER: 103808880
VISIT DATE: 07/25/2024
NARRATIVE
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Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, no deficiencies are cited. Exit interview conducted and report was reviewed with Owner, Jim Fisher and Program Director Adriana Morales. A copy of the report, appeal Rights, and notice of site visit were provided to Owner, Jim Fisher and Program Director, Adriana Morales.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2