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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103810185
Report Date: 03/18/2025
Date Signed: 03/18/2025 02:32:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator Valerie Mireles
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250129091834
FACILITY NAME:FEOC RICHARD KEYES HEAD STARTFACILITY NUMBER:
103810185
ADMINISTRATOR:SHELLY FEDERICOFACILITY TYPE:
850
ADDRESS:1620 W FAIRMONT AVETELEPHONE:
(559) 263-1205
CITY:FRESNOSTATE: CAZIP CODE:
93705
CAPACITY:80CENSUS: 9DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Shelly FedericoTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Staff pinched child causing a bruise
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/18/2025, Licensing Program Analyst (LPA) Valerie Mireles conducted an unannounced complaint inspection to provide findings for the above allegation. LPA met with Director Shelly Federico. LPA reviewed the allegation, toured the facility, inside, outside and a census was taken.

During the course of the investigation, LPA reviewed facility records, documentation pertinent to the investigation and conducted interviews. During the investigation, interviews and documentation reviewed yielded inconsistent narratives. Although this allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occured; therefore, the this agency has determined that the allegation is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited during today’s visit. Exit interview conducted with the Director Shelly Federico. Appeal rights were provided and discussed. A Notice of Site Visit was given and will be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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