103810200-4-29-2025-04-CC-SFAG-DHKLHU-20250612084657

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 103810200
Report Date: 04/29/2025
Date Signed: 04/29/2025 10:35:18 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Miguel Herrera

PUBLIC

COMPLAINT CONTROL NUMBER: 04-CC-20250312085006

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	103810200
ADMINISTRATOR:	BETH NELSON		FACILITY TYPE:	850
ADDRESS:	2106 SHAW AVE		TELEPHONE:	(908) 887-5162
CITY:	CLOVIS	STATE: CA	ZIP CODE:	93611
CAPACITY:	120	CENSUS: 75	DATE:	04/29/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Vivian Hernandez		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Lack of supervision resulted in inappropriate interactions between day care children.
Staff are not following reporting requirements.

INVESTIGATION FINDINGS:

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On April 29, 2025, Licensing Program Analysts (LPAs) Miguel Herrera and Elizabeth Martinez conducted an unannounced inspection to conclude the complaint investigation that was submitted on 03/12/2025. LPAs met with Interim Director, Vivian Hernandez and explained the purpose of the inspection and delivered investigation findings. A tour of the facility was conducted, and a census was taken.
During the course of the investigation, LPA Herrera conducted interviews, made facility observations, obtained and reviewed pertinent records related to the above allegations.
During staff interviews, LPA Herrera did not obtain any information suggesting inappropriate interactions between child #1 and child #2 took place. Furthermore, staff disclosed that child #1 and child #2 did not interacted during classroom/outdoor activities with one another during the relevant period. Furthermore, each staff member reported that children in care are adequately supervised in the classroom and never left without visual supervision. Additionally, records reviewed did not indicate that the two children involved in the allegation were present in the same classroom where the alleged incident occurred. However, during records review, LPA Herrera observed an incident report of an unrelated incident in which child #2 exhibited inappropriate behavior. Continued on 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 04-CC-20250312085006

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 103810200
	VISIT DATE: 04/29/2025

NARRATIVE

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The incident was observed by staff, which was previously documented and addressed. Although staff reported that there was no inappropriate behavior between child #1 and child #2, staff disclosed that child #2 had exhibited previous inappropriate behaviors unrelated to the alleged incident. Per records reviewed both children were enrolled in the same classroom, however, through evidence obtained it wasn’t clear whether the alleged incident occurred or if the alleged incident occurred while in the facility.
Based on interviews conducted and records reviewed, the investigation could not reveal that the allegation of a lack of supervision resulted in inappropriate interactions between day care children occurred. Therefore, although allegation above may have happened or is valid, there is not a preponderance of evidence to provide the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding the allegation that, staff are not following reporting requirements, it was revealed that the allegation was found to be unsubstantiated. During the investigation, LPA Herrera conducted interviews, and also obtained and reviewed facility records.

Evidence obtained revealed that on 03/10/2025, child #3 hit child #1 with a toy that caused child #1 to sustain an injury to their nose that did not require medical attention. Through interviews and evidence obtained it was revealed that the incident was documented by staff, however it was not reported to management before the child was picked up. Per interviews and evidence obtained the incident occurred at 3:15pm and the child was picked up at approximately 4:18pm. Per records reviewed staff ended their shift at approximately 4:14pm therefore staff was unable to discuss and review the incident report with the authorized representative during pick up time. Although, during interviews it was revealed that another staff member made the authorized representative aware of the incident report that was documented, the report was not reviewed with the authorized representative; therefore, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1 no deficiency is cited during today's visit. An exit interview conducted with Interim Director, Vivian Hernandez. A copy of this report and Appeal Rights were provided and discussed with Interim Director, Vivian Hernandez. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.

SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Miguel Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025

LIC9099 (FAS) - (06/04)

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