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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103911316
Report Date: 05/23/2024
Date Signed: 05/24/2024 03:47:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2024 and conducted by Evaluator Elizabeth Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20240411090627
FACILITY NAME:CASTILLO MILLAN, DANA FAMILY CHILD CAREFACILITY NUMBER:
103911316
ADMINISTRATOR:CASTILLO MILLAN, DANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 477-0335
CITY:SANGERSTATE: CAZIP CODE:
93657
CAPACITY:14CENSUS: 8DATE:
05/23/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Licensee Dana Castillo MillanTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Licensee exceeded time allowed for temporary absence with children in care.
INVESTIGATION FINDINGS:
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On 5/23/24 Licensing Program Analyst Elizabeth Torres (LPA) conducted a complaint inspection at facility to deliver findings for the above-mentioned allegation. LPA met with Licensee Dana Castillo Millan (Licensee) who accompanied LPA during tour of facility both inside and outside. LPA explained the allegation and took a census.

LPAs reviewed personnel and children’s records, and conducted interviews separately with Licensee and Staff 1. Through interviews conducted it was confirmed that Licensee was on vacation on March 4-5, 2024, and was not present at all while children were in the care of Staff 1 on said days. Licensee’s absence exceeded 20 percent of the hours the facility was providing care per day on March 4-5, 2024. Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

(Continued 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Elizabeth Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20240411090627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CASTILLO MILLAN, DANA FAMILY CHILD CARE
FACILITY NUMBER: 103911316
VISIT DATE: 05/23/2024
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 3, this this deficiency is being cited on the attached LIC 9099D.

Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. The licensee was provided a copy of the "Fact Sheet" for AB 633 (Parent Notification Requirements), along with a copy of the relevant documents this date. A completed signed copy of the LIC 9224 will be placed in each child's file.

An exit interview conducted with Licensee Dana Castillo Millan. A copy of this report and Appeal Rights were provided and discussed with Dana Castillo Millan.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Elizabeth Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20240411090627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CASTILLO MILLAN, DANA FAMILY CHILD CARE
FACILITY NUMBER: 103911316
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/23/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/30/2024
Section Cited
CCR
102417(a)
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The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for substitute adult to care for and supervise children during his/her absence. Temporary
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Licensee created a schedule and is committed to ensure that she will not be absent for more than 20 percent of the time that children are in care per day. She will submit in writing how she will stay in compliance and will provide a copy of her schedule.
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absences shall not exceed 20 percent of the hours that the facility is providing care per day. Licensee was absent March 4-5, 2024 and arranged for Staff 1 to provide care and supervision to the children. Licensee's absence exceeded 20 percent of the hours the facility is providing care per day.
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Licensee was provided a copy of the regulation 102417, Operation of a Family Child Care Home.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Elizabeth Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3