<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103911452
Report Date: 12/12/2023
Date Signed: 12/12/2023 09:49:45 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Martha DeHaro
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20231018162703
FACILITY NAME:CRUZ DE SEGOVIA, MARIA FAMILY CHILD CAREFACILITY NUMBER:
103911452
ADMINISTRATOR:CRUZ DE SEGOVIA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 755-1757
CITY:KERMANSTATE: CAZIP CODE:
93630
CAPACITY:14CENSUS: 2DATE:
12/12/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Maria Cruz De SegoviaTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare children were exposed to physical altercation while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/12/2023, Licensing Program Analyst (LPA) Martha De Haro, conducted an unannounced complaint inspection to provide findings regarding the above allegation. LPA met with licensee Maria Cruz De Segovia, toured the facility, and took a census. LPA explained and discussed the allegation and findings with Ms. Cruz De Segovia.

LPA investigated the above allegation. During the course of the investigation, LPA interviewed staff and other family members, parents, conducted facility observations, and reviewed and obtained facility records as well as law enforcement reports.

During licensee’s interview, she indicated that she and her adult daughter engaged in a verbal argument during daycare hours when children were in care. Licensee indicated that the altercation turned physical between her daughter and adult son, who also lives in the home. Based upon information gathered through interviews and facility records, the evidence standard has been met, therefore, the above listed allegation is found to be SUBSTANTIATED.
(Continued on LIC 9099-C)

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rene Mancinas
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20231018162703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CRUZ DE SEGOVIA, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 103911452
VISIT DATE: 12/12/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per California Code of Regulations Title 22 Division 12 Chapter 3, the following deficiency is being cited (see LIC 9099-D).

An exit interview was conducted with Ms. Cruz De Segovia. A copy of this report and Appeal Rights were provided and discussed with Ms. Cruz De Segovia. Notice of Site Visit to be posted for 30 days.
SUPERVISORS NAME: Rene Mancinas
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20231018162703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CRUZ DE SEGOVIA, MARIA FAMILY CHILD CARE
FACILITY NUMBER: 103911452
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/12/2023
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
Personal Rights; (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee states she will write a statement indicating that she will ensure that she will not expose daycare children to any physical or verbal altercations and that she will keep the children safe at all times. Statement to be submitted by the Plan of Correction due date, 12/12/23.
8
9
10
11
12
13
14
Based on the interview with the licensee and as confirmed by law enforcement reports, there was a verbal and physical altercation in the home during daycare hours, when children were in care. This poses a potential risk to the health, safety, or personal rights of children.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rene Mancinas
LICENSING EVALUATOR NAME: Martha DeHaro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3