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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107201156
Report Date: 12/05/2025
Date Signed: 12/09/2025 02:50:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20250905152110
FACILITY NAME:FAIRWINDS - WOODWARD PARKFACILITY NUMBER:
107201156
ADMINISTRATOR:VALERO, DESIREEFACILITY TYPE:
740
ADDRESS:9525 N FT WASHINGTON RDTELEPHONE:
(559) 434-6444
CITY:FRESNOSTATE: CAZIP CODE:
93730
CAPACITY:270CENSUS: 251DATE:
12/05/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Administrator, Desiree ValerioTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Staff did not ensure the plumbing was not is disrepair
Staff did not ensure the elevator was not in disrepair
Staff are not providing adequate food service to residents
Staff did not ensure that the facility had electricity
Staff did not ensure that the facility telephone was working
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility Administrator Desiree Valero, and explained the purpose of today's visit.

Regarding the allegation staff did not ensure the plumbing was not in disrepair. The investigation revealed that the facility experienced an unexpected plumbing failure in the dishwashing drainage system. The facility immediately hired licensed plumbers to assess and repair the issue. During the repair process, the contracted plumbers hired a jackhammer operator who unintentionally struck additional pipes and electrical lines, resulting in an extended outage. This secondary damage was due to contractor error and not a lack of maintenance by the facility. The facility provided documentation of all repair efforts and timelines. Based on the information obtained during the investigation, there is insufficient evidence to demonstrate that the facility failed to maintain adequate plumbing. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Continued..


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250905152110
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: FAIRWINDS - WOODWARD PARK
FACILITY NUMBER: 107201156
VISIT DATE: 12/05/2025
NARRATIVE
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Regarding the allegation staff did not ensure the elevator was not in disrepair: Interviews and records confirmed one elevator was temporarily out of service; however, two additional elevators remained fully operational, and no residents were unable to access their rooms or common areas. Residents reported only inconvenience. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation staff are not providing adequate food service to residents: Although the kitchen was affected, the facility rented a mobile kitchen, and mobile food storage, continued meal service, and delivered food and beverages to all residents. Residents confirmed receiving meals, and the county health inspector reported the facility acted appropriately. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation staff did not ensure that the facility had electricity: The facility experienced an unplanned outage on 9/4/25; power was restored the same evening after immediate contact with PG&E and emergency electricians. Staff conducted frequent in-person safety checks, and residents reported feeling safe. LPA reviewed facilities Emergency disaster plan. LPA reviewed records documenting staff is trained on the facilities Emergency Disaster Plan during initial orientation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation staff did not ensure that the facility telephone was working:
Internet and phone service went down temporarily but Staff 1 immediately restored service via a temporary ethernet solution the same day. Staff used cell phones for communication as needed, and residents’ safety was not impacted. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Administrator Desiree Valerio, and a copy of this report along with appeals rights provided.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2