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13 | Licensing Program Analyst (LPA) Daiquiri Boyd conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Licensee does not ensure that resident's care needs are being met while in care, Licensee does not ensure that waste at the facility is handled in a manner that does not pose a health or safety risk to resident in care, and that staff do not accord dignity to resident in care. Based on the interviews conducted and facility records reviewed, the above allegation is UNSUBSTANTIATED. Through interviews, staff confirmed their responsibilities for providing care and dignity and reported that they attended to residents as required, which is contrary to allegations and statements made by complaint report. LPA could not confirm through evidence, that resident's needs were not met, that resident was not afforded dignity, or that waste was mishandled. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. |