1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25 | On 12/13/2023 an Office Meeting was held.
Present at the meeting was:
Regional Office Manager, Brenda White
Licensing Program Manager, See Moua
Licensing Program Analyst, Mary Garza
Administrator, Marlene Galvez
Administrator, Delia Galvez
Administrator, Carlo Santos
Direct Care Staff, Maricris "Mari" Magpili
Direct Care Staff, Nicandrosunga Sungh
The purpose of the meeting was to discuss what occurred when the LPA visited the facility on 12/5/2023 to open a complaint. During the meeting, LPM and RM discussed:
- the expectation and professional conduct of the Department’s LPAs
- the reason why complaints are opened under Personal Rights
- how inspections are conducted
Licensees, Administrators, and staff were informed that:
- at no time should LPAs be deny entry
- LPAs can take photos to assist in inspections
Licensees, Administrators, and staff communicated their concerns with the LPA and what happened during LPA’s inspection to the facility and how they felt in their interactions with the LPA. RM, LPM, and LPA communicated that the intent of the Department is to remain professional and to continue to work with all parties.
Exit interview completed. A copy of this report was provided. |