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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107206807
Report Date: 07/11/2025
Date Signed: 07/11/2025 04:33:53 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2025 and conducted by Evaluator Martin Vega
COMPLAINT CONTROL NUMBER: 24-AS-20250424141532
FACILITY NAME:CARING HEART - PAULFACILITY NUMBER:
107206807
ADMINISTRATOR:MARK TOWNSENDFACILITY TYPE:
740
ADDRESS:8383 E. PAUL AVENUETELEPHONE:
(559) 324-8724
CITY:CLOVISSTATE: CAZIP CODE:
93619
CAPACITY:6CENSUS: 5DATE:
07/11/2025
UNANNOUNCEDTIME BEGAN:
04:03 PM
MET WITH:Administrator - Cleo RamirezTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Unqualified staff administered medications to residents
Licensee did not ensure faucets used by residents for personal care delivered hot water
Facility staff did not comply with infection control requirements
INVESTIGATION FINDINGS:
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On 7/11/2025, Licensing Program Analyst (LPA) M Vega conducted an unannounced inspection at the facility and met with Administrator (AD) - Cleo Ramirez. The purpose of the visit was to open a complaint investigation and deliver findings regarding the above allegations.

It was alleged that the facility had, Unqualified staff administered medications to residents, Licensee did not ensure faucets used by residents for personal care delivered hot water and Facility staff did not comply with infection control requirements. Based on interviews and record review it has been determined that the facility does ensure, qualified staff administer medications to residents, Licensee did ensure faucets used by residents for personal care delivered hot water and facility staff did comply with infection control requirements, it is determined the allegation is unfounded.

Continuation on LIC 9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250424141532
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: CARING HEART - PAUL
FACILITY NUMBER: 107206807
VISIT DATE: 07/11/2025
NARRATIVE
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This agency has investigated the complaint alleging “Unqualified staff administered medications to residents, license did not ensure faucets used by residents for personal care delivered hot water and facility staff did not comply with infection control requirements” We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened or is without a reasonable basis. We have found that the complaint was unfounded, therefore we have dismissed the complaint.

No deficiencies were observed and cited during this visit.

Exit interview conducted. A report was signed, and a copy of this report was provided for facility records.

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2