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13 | Licensing Program Analyst (LPA) Lady Cabrera conducted an unannounced subsequent complaint visit to the facility. During this visit LPA delivered investigation findings regarding the above allegations.
During this complaint investigation, LPA reviewed facility records relevant to the complaint investigation. Per records reviewed, on 07/14/2021, 07/28/2021, 08/11/2021 and 08/26/2021 EagleShield Pest Control serviced the facility. On 08/11/2021, EagleShield Pest Control inspected a total of six rooms due to residents were complaining about bedbugs. The conclusion of the inspection indicated no evidence of any bedbug activity or remains. On 08/31/2021 EagleShield conducted another inspection for bedbugs in Resident’s (R2) room and the facility’s laundry room. The conclusion of the inspection indicated no evidence of any bedbug activity or remains. Per staff interviews, there are no bedbugs in the facility.
On 08/26/2021, the complainant stated the allegation Meals are not provided was incorrect. The complainant reported facility is providing meals. Facility meals and snacks are provided daily by an outside vendor.
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